Whirlpool 36 Inch Counter Depth Side-By-Side Refrigerator WRSC5536RZ

This model offers 20.55 cubic feet of total capacity with a side-by-side layout. Most owners praise the roominess and flexible storage, noting it provides ample space for families and that the interior redesign offers good organization. Some reviewers mention the freezer side is smaller than expected for a counter-depth model, particularly when accounting for the ice maker and water dispenser taking up freezer space.

Noise is a mixed experience with this model. Several owners report it runs noticeably louder than expected or compared to previous refrigerators, with some describing constant humming or noise when the compressor kicks on. However, other reviewers state it is quiet or only slightly louder than their previous models. The ice maker and water dispenser are also noted as loud by some users.

The in-door ice and water dispensers are convenient for many users who appreciate the feature and use them regularly. However, several owners report the paddles are difficult to operate—they don't respond smoothly, are recessed in a way that makes them hard to use, require an awkward pushing angle, and have slow water flow. Some find it challenging to dispense into smaller glasses without risk of spillage.

Most owners report the refrigerator maintains proper temperatures well. However, some have experienced items freezing on the refrigerator side despite setting the temperature correctly (e.g., at 37°F), particularly on the top shelf. One reviewer noted the default installer setting of 36°F caused food to freeze and required manual adjustment. Temperature control is now digital with a numeric pad, which some find easier than older dial systems.

Several owners report receiving fewer shelves than expected or than previous models included. Some units arrived with only 3 shelves when spacers indicated capacity for 4, and some lack the covered butter container that older Whirlpool/Kenmore models had. Reviewers suggest verifying the exact contents before purchase or being prepared to buy additional shelves separately.

Most owners are satisfied with the ice maker, praising it for producing good-quality cubes and working reliably. Some prefer the smaller cube size. However, a few report the ice maker basket design feels weak and may be prone to breaking, and one owner noted the ice maker mixes cube and crushed ice together.

While many owners report satisfaction, several have experienced significant reliability issues. A few reviewers reported multiple repairs needed within the first two years, with at least one noting the first repair occurred just after the one-year warranty expired. Others reported issues with door alignment, cooling failures, and noise problems that Whirlpool customer service was slow to address or unwilling to fix without service fees.

Multiple owners describe this as a good value, especially for a counter-depth side-by-side model. Reviewers appreciate the affordable price point, solid features, and comparison to higher-end brands that may be harder to service. One owner noted it was a good replacement for a 20-year-old refrigerator and another praised it as an excellent alternative to expensive Samsung models.