Whirlpool 36 In. Wide French Door Refrigerator In Black 25 Cu. Ft.

This French-door refrigerator offers 24.7 cubic feet of capacity with dimensions of 36 inches wide, 70 inches tall, and 34 inches deep. Reviewers consistently praise the spacious layout and room for food storage, with many noting it holds significantly more than older or smaller models.

The ice maker is a frequent point of discussion among owners. While some report it works well and appreciate the convenient in-door dispensing, multiple reviewers have experienced problems including auger freezing, cubes sticking together, jamming, and complete failure within 3–5 years. Several owners note the ice maker is loud when dropping cubes or cycling. Service calls for ice maker repair are common, and some reviewers report difficulty reaching support or obtaining replacement parts.

Noise is a recurring concern. Multiple owners report the unit runs loudly and continuously, with the ice maker producing especially loud sounds during operation—described as thumping, grinding, or earthquake-like. Some reviewers note the fan noise is louder than expected, and several mention the noise is disruptive in open kitchen layouts. A few owners compare it unfavorably to their previous, quieter Whirlpool models.

Several owners have reported premature failures and durability concerns. Issues include door seals cracking within 5 months, the center rail supporting lower drawers breaking repeatedly, flimsy plastic drawers, delaminating stainless steel, thermostats failing after 3 years, and compressors failing after 4 years. One technician confirmed that door seal failures are a known industry issue with this model. While some owners report trouble-free operation for 5+ years, the pattern of early component failures is notable.

A few owners report that the French doors do not always close completely or close easily, requiring them to recheck or reposition the doors. One reviewer noted doors are hard to close. However, most owners do not mention this as a problem, suggesting it may be an isolated issue or related to installation.

The refrigerator features slide-out lower drawers. Some owners find them difficult to operate—one notes the drawer is hard to slide in and out, and another reports the full-width bottom drawer requires both doors to be fully open and the cover to be lifted, making it cumbersome. The center rail supporting these drawers has been reported to break repeatedly under normal use, raising durability concerns.

This refrigerator uses approximately 685 kilowatt-hours per year. One owner notes the unit runs continuously and mentions the compressor has to work hard, though overall energy efficiency ratings are not extensively discussed in the reviews.

Customer service responsiveness is mixed. Some owners report positive experiences with warranty repairs and quick service calls, while others have struggled to reach Whirlpool support, experienced long wait times for repairs, or found it difficult to order replacement parts. One owner reported waiting months for a response regarding ice maker issues. Warranty coverage varies, with some owners receiving extended coverage for known issues like door seal failures.