KitchenAid KBSD702MPS 25.1 cu. ft. Stainless Steel Built-In Side-By-Side Refrigerator

This counter-depth model offers 25.1 cubic feet of total capacity. Multiple reviewers praise the spacious interior design that maximizes storage for groceries, meats, fruits, and vegetables despite the compact counter-depth footprint.

Reviewers consistently highlight the excellent interior lighting and thoughtful shelf layout. The improved interior organization compared to older models allows for better food arrangement and visibility, with many noting the lighting is one of the standout features.

The ice maker is a notable concern across multiple reviews. Common problems include ice not being produced, slow ice production that cannot keep up with household demand, ice clumping or freezing in the bin, and misalignment causing ice to fall outside the bucket. Several reviewers report needing replacement units within the first year.

Several reviewers report noise concerns. Some describe the compressor making noticeable sounds, growling, or a whooping noise from the ice maker that takes getting used to. One reviewer noted the cooling system operates differently than traditional models and produces audible noise. However, other owners report the unit is quiet, so experiences vary.

Most reviewers report the refrigerator keeps food cold and fresh effectively. However, some owners have experienced temperature fluctuations in the freezer, with readings varying significantly, or occasional freezing of vegetables in the refrigerator section. One reviewer noted excellent temperature stability as a strength of the newer model.

While some reviewers praise the water and ice dispensing features, others report problems including water line freezing on initial use, ice maker leaks requiring the feature to be turned off, and difficulty filling water bottles. One reviewer noted the water line froze on day 3 but resolved after adjusting temperatures.

Several reviewers report early failures including units stopping working within weeks to months, requiring part replacements and extended service calls. Shelf damage (chipping or breaking) has been reported by multiple owners, and some note poor packaging during delivery. However, many long-term owners report excellent durability, with some replacing units that lasted 20+ years.

Most reviewers appreciate the counter-depth fit for built-in installations, noting it matches cabinet-depth requirements and integrates well with kitchen remodels. However, some owners feel the usable interior space is smaller than expected for the exterior footprint, and the freezer depth is noted as limited by a few reviewers.