Customer reviews for FIN-0001024

Nice and Quiet

AJ Madison · 4 out of 5 stars

This is the second time we have purchased this refrigerator. Have looked at other brands but was not impressed. Plus I was familiar with the layout. Going counter depth is an adjustment. There was an issue with the left door wasn't latching. This was adjusted and fixed within days and we are very happy. This frig is so quiet compared with our last. I love the water being inside. Main reason I chose this model originally. Jars/containers in the back of the shelves can drop to the shelf below. The open space there is annoying, I admit. All in all I bought this model again, didn't want to take a chance on another and hoped it was quieter than the previous one.

JudyT54 · Sep 14, 2024

Sleek Look!

AJ Madison · 5 out of 5 stars

Love KitchenAid products! This refrigerator is very sleek looking! Love the ice maker inside of the freezer drawer…it comes out perfect! So much better than ice in a door dispenser. Also love the water dispenser inside of frig and it it’s out of the way. Very happy with this purchase.

TerryEL · Aug 4, 2024

More space than anticipated

AJ Madison · 5 out of 5 stars

My old Kitchen Aid counter depth was a side by side. It seemed very small and items were stacked and crowded. The space is this new French door counter depth has made my life so much easier. Items are well organized and easy to find and retrieve. The water comes out cold which didn’t happen in the old fridge. I would prefer the dispenser to be on the right side however. I was amazed how easily the refrigerators came out and slid back in. And having the water filter inside is a thousand times better than lying on the floor to change!

24BG · Jul 25, 2024

Kitchen Aid did a great job

AJ Madison · 5 out of 5 stars

Great looking and functional Very happy with the purchase

D S 1 · Jun 24, 2024

Great frig!

AJ Madison · 5 out of 5 stars

I am loving this refrigerator. Love all the space and storage. Also love that it is true counter depth.

scslim · Mar 16, 2024

So nice, we bought it twice!

AJ Madison · 4 out of 5 stars

We had this refrigerator at our old house. When we just couldn't take our old (much smaller) refrigerator we went shopping. Saw a similar style, but saw the Kitchenaid and thought since we had such good luck with our old one, we should stick with a winner!

Basin_girl · Oct 14, 2023

Best counter depth frig with 72" height and great

AJ Madison · 5 out of 5 stars

Purchased in April 2023 and everything working great

Silverback55 · May 9, 2023

Great fridge

AJ Madison · 5 out of 5 stars

I’m about 4 months in to using my new fridge. I thought by going counter depth that I would be sacrificing space, but I’m happy to say I did not. I’m happy with the configuration and the size of the drawers (especially the cheese drawer!). It looks great, keeps the temp constant and lets me know when I leave the door open. The inside water dispenser keeps the outside sleek and clean). I like the configuration of the freezer. I keep a lot of foods frozen, so I do have to use my garage freezer as well, but it’s easy to find things due to the configuration.

Tlobri · Mar 8, 2021

Great fridge, but with some design flaws

AJ Madison · 4 out of 5 stars

The refrigerator is great but there are a few design flaws. One - the glass shelves in the main area do not go all the way back to the back "wall" of the unit. The amount of "space" between the back of the shelf and refrigerator is anywhere from 2" to 3" - Issue? First of all, things fall of the back of the shelf if you aren't careful. Lots of bottles are smaller than 2 inches! Second, wasted space! The other thing that I wish was different is the freezer drawer. There are several compartments, sliding shelves, etc., but the main drawer compartment in the very bottom has a divider right down the middle. I'm not sure why the divider is there and I've wanted to remove it but it doesn't seem possible. If the divider was not there, larger items, such as a slab of ribs, or a long package of chicken, could fit easily in that space...one big drawer would be great! Too many compartments takes away from storage space!

lisagisa · Feb 19, 2021

Love my refrigerator

AJ Madison · 5 out of 5 stars

We have had our KitchenAid for a few months and I love It. I love having water on the inside, provides a sleek look on the outside. The ice machine cranks out massive amounts of cubes ice. Absolutely enjoying my KitchenAid.

DebDer · Feb 19, 2021

Love the features

AJ Madison · 5 out of 5 stars

I bought the frig a couple of months ago and I couldnt be happier. So much room with great lighting and easy to keep clean, but my favorite are the shelves in the freezer. No more digging thru frozen food. Everything is easily accessible.

Paula1 · Jan 15, 2021

She’s a beauty!

AJ Madison · 5 out of 5 stars

Upgraded to this model, and love all the features, wine/beverage rack, the deli drawer, interior eater and ice. Went to counter depth vs regular. I love it!

Always in the kitchen · Jan 3, 2021

Beautiful looks

AJ Madison · 4 out of 5 stars

Looks great, counter depth lacks space, but overall we love it. Really like having the water dispenser inside the refrigerator.

Daniel72 · Jul 30, 2020

Great Features

AJ Madison · 5 out of 5 stars

Brand new kitchen It is the highlight when you walk in the room Matches my slide in stove and dishwasher

AG12 · May 8, 2020

The best fridge I’ve ever had.

AJ Madison · 5 out of 5 stars

I love the ice maker, keeps temp perfect at all times and I love the door alarm

Bridget’s KitchenAid · Mar 9, 2020

Great but freezer door

AJ Madison · 4 out of 5 stars

I bought about 3 years ago. Love it so far but don’t like how the freezer door opens when pulling open from left side It pulls

Ps104 · Mar 24, 2026

KITCHEN AID REFRIG

AJ Madison · 5 out of 5 stars

AFTER 1 MONTH- NO ISSUES. REFRIG IS VERY QUIET, MAKES GREAT CRESCENT ICE, INTERNAL WATER IS COLD. THERE IS A GAP IN BACK OF SHELVES, BUT I PUT SMALL ITEMS IN DOOR TRAYS. IT WOULD HAVE BEEN CONVENIENT TO HAVE WATER DISPENSER ON RIGHT SIDE AS BOTH DOORS NEED TO BE OPEN TO ACCESS IT. OTHERWISE, THE FRIG IS PERFORMING FLAWLESS.

CASA BLANCA · Mar 4, 2026

Love the French doors!

AJ Madison · 5 out of 5 stars

So glad to find this fridge. Just what I was looking for. Totally satisfied!

PS63 · Mar 1, 2026

Great everyday fridge

AJ Madison · 4 out of 5 stars

I love the look on the exterior. It has a very clean design and looks very sharp. I will say the exterior finish can scratch so be careful. The interior is well lit and spacious. I wish there was a way to chose a different type of ice. The scoop that it comes with is very sturdy and the tray has a really nice feature to be able to pull out or stay in when you open the drawer. We are very happy with all of the features. It was easy to install and has been a great addition to the kitchen.

Kb22ohio · Feb 19, 2026

Great improvements over earlier model.

AJ Madison · 4 out of 5 stars

So happy you still make panel ready refrigerators.love the improved one handed water dispenser inside. The freezer seems a bit more cramped than prior models. Like the rubber mats in door shelves. Still wish there were a way to close either door first but appreciate the alarm when the door is ajar.

Bethsopchoppy · Jan 1, 2026

MOSTLY GOOD

AJ Madison · 4 out of 5 stars

I have had this for about two weeks. It is making a crackling noise. I have looked this up and everything I read says it is normal. Doesn't seem normal to me. I am really concerned. I would like my frig to be quite. Kind of disappointed. Otherwise the look, size and design, I love.

moody 35179 · Dec 24, 2025

First rate 2nd fridge

AJ Madison · 5 out of 5 stars

We bought this for our lower level bar area. It fit perfectly and looks great. Use it to keep some frozen items and mainly beverages. Lots of space-really prefer it to the side by side we had before.

Cseo · Dec 11, 2025

Beautiful Refrigerator

AJ Madison · 5 out of 5 stars

Only been using for a month, but it is very nice. Be prepared if you order a "counter depth" and you previously had a standard depth, it's quite an adjustment, I have my old fridge outside and need it for the overflow. Also the stainless does show fingerprints

DianeO · Dec 8, 2025

Love my new Kitchen Aid refrigerator

AJ Madison · 5 out of 5 stars

I bought this to replace a very similar 20 yr old fridge . I could not be happier ! The smoothness of the drawers , the new ice container, the three tier freezer and updated filter water dispenser. All are great upgrades from previous model.

Ging3 · Dec 6, 2025

Love… but

AJ Madison · 4 out of 5 stars

This is our third KA fridge. We love the brand. We cycle from the house to the garage and now on our third kitchen refrigerator. Love the fridge but not sure if it needs to be better aligned. The door (when has products on shelves of door slams shut. Our last one u would gently push and it would easily close. This one slams. So thinking maybe just an adjustment is needed. And with bottom freezer door, if you don’t pull out from the exact center it appears to seem off track even if it’s really not. Overall - great product and love! Just have to figure out the doors.

Charlotte 4 · Nov 25, 2025

Great features!

AJ Madison · 5 out of 5 stars

I bought this a month ago and so far I love it. The refrigerator has great space. The inside water dispenser comes out strong. The automatic ice maker in freezer drawer makes a lot of ice. The door shelves are a great size so they fit a lot.

Treesh · Nov 12, 2025

Quality - one a few available

AJ Madison · 5 out of 5 stars

The interior drawers, shelves and hardware are very rugged compared to the newer models

GBrels · Nov 11, 2025

Can’t Live Without It

AJ Madison · 5 out of 5 stars

This is the third time that I have purchased this refrigerator in the past 7 years. Unfortunately, I had to sell the first 2 when I sold those homes. We just recently purchased our current home and immediately bought this refrigerator again because we love it that much!!

Andie58 · Nov 8, 2025

Great Features!

AJ Madison · 5 out of 5 stars

My wife and I purchased this refrigerator a month ago and we are very impressed with it. It has plenty of space and enjoy the water dispenser inside the fridge which dispenses the water using one hand!

Pauly20 · Nov 5, 2025

Perfect Size - Looks excellent - meets expectation

AJ Madison · 5 out of 5 stars

I needed a counter depth refrigerator with water dispenser inside. This refrigerator is just what I wanted. . I like the storage and freezer space. I am pleased.

BABC · Nov 1, 2025

Good design

AJ Madison · 5 out of 5 stars

functions as expected. Like the inside ice and water especially

0K today · Oct 30, 2025

Great Features

AJ Madison · 4 out of 5 stars

Since I've only owned this refrigerator for a week, I'm giving it 4 stars until I have more time using it, but so far it is preforming very well. Love having an ice maker again and the counter depth is wonderful in a smaller townhouse kitchen.

Leland25 · Sep 29, 2025

OK

AJ Madison · 4 out of 5 stars

I've had this for a few weeks now and like it overall. I am having an issue with the left door closing due to the allignment of the flap of the french doors. I tried adjusting it per the instructions but the adjustment bolt seems to be either an odd size or rounded out. I am still having trouble with the door and have been unable to make the proper door adjustment.

is this a joke? · Sep 25, 2025

AJ Madison · 5 out of 5 stars

This purchase has turned to be a great addition to our kitchen. We are extremely satisfied with our new Kitchenaid refrigerator.

GerryJO5 · Sep 9, 2025

AJ Madison · 5 out of 5 stars

good look, I really love the low profile - almost looks built in.

newkitchen33 · Sep 8, 2025

Solid featured

AJ Madison · 5 out of 5 stars

So far so good. Lots of space inside and like the ease of the doors.

Jkel · Sep 7, 2025

AJ Madison · 4 out of 5 stars

The doors are uneven. Was told that to make them even, you would have to take the wheels off. I guess I can live with it...

Elena3 · Aug 27, 2025

Happy with this model

AJ Madison · 5 out of 5 stars

I bought the counter deep refrigerator and it fits into my kitchen well. I love the French doors which close easier than other models I looked at. The vegetable drawe keep the produce crisper longer that my previous one.

RB99 · Aug 27, 2025

Great design and features

AJ Madison · 5 out of 5 stars

Great design and features, and one of the few options available for panel-ready, counter-depth fridge. Pleased that this was available to replace an old KitchenAid (same model) in a custom kitchen.

JJPod · Aug 26, 2025

Nice appearance

AJ Madison · 4 out of 5 stars

Replaced an aging SubZero refrigerator. Had to find a size that would replace my built in cabinet level refrigerator. This particular brand and model fit the requirements.

PsyProf · Aug 21, 2025

Great Refrigerator so far!

AJ Madison · 5 out of 5 stars

I've only had this fridge for a few months. So far things work great!

Den12 · Aug 7, 2025

Not super-dooper but good enough.

AJ Madison · 4 out of 5 stars

Refrigerator works well. Freezer opens irregularly when pulled from left side of handle, but opens fine when pulled from center of handle. Temperature in fridge and freezer was variable for the first few weeks after installation, but now is stable.

Westing84 · Jul 29, 2025

Good refrigerator

AJ Madison · 4 out of 5 stars

In general is a good refrigerator. Ice Maker stop working and Kitchen Aid is repairing with warranty

Jona777 · Jul 26, 2025

Happy user

AJ Madison · 5 out of 5 stars

We purchased this refrigerator in November 2024 at out local Maytag appliance store. This is the model the owner has in his own kitchen, We looked at several brands/models at other retailers to replace our 38 year old whirlpool refrigerator and did a lot of research before this purchase. PROS: Freezer is on the bottom which we really like and has plenty of storage. Ice maker in the freezer compartment provides all the ice we need (happy it's not in the door!) Has adjustable shelves and removable wine rack. We use the rack for 16oz or liter size bottles of soda. Love the full width Deli drawer which holds a lot more than just lunch meat and cheese. Water filter has an alert for when to change it (6 months). Door left open alarm (we've had this happen a few times). The drawers slide out so smoothly compared to other brands. The shelves on the doors and the drawers are reinforced and are very sturdy, so I don't anticipate any breakage. Unfortunately for my daughter's different name brand of refrigerator, her drawers and door compartments have many cracks & breakages and she's had to replace them ($) or use duct-tape. I'd look at that if you have kids. CONS: Shelves have a gap at the back which allows narrow containers to slip off the shelf. I manage this just fine by only placing large jars/containers at the back of shelves. Not a deal breaker for us but perhaps a redesign is needed. Not fingerprint resistant, but it doesn't really show a lot fingerprints (we don't have little ones) and an occasional wiping with stainless steel cleaner takes care of it. Internal water dispenser is very sensitive. I've had to wipe up drips previously so I've learned to stop the water flow before my glass is full and wait a few seconds before pulling my glass away. Otherwise, it works great and no drips in-between uses. Door alarm could be louder because we don't hear it unless we're near the kitchen. We have no regrets for spending a lot of $ on this appliance. We take care of our appliances and are gentle with them. For this reason I expect this refrigerator will perform well for us for several years.

dachsiefan · Jul 24, 2025

Great Counter-Depth fridge.

AJ Madison · 5 out of 5 stars

This is the KitchedAid counter depth fridge you want. Do NOT get the cheap one. Pay the extra $$. The cheap one is garbage.

MMirk · Jul 8, 2025

Fits our needs perfectly.

AJ Madison · 5 out of 5 stars

Our new refrigerator is great. Nice and bright inside. Cold water disorder that really comes in handy. It’s also a huge plus to have the open door warning chime.

Happy customer 100 · Jul 5, 2025

Good so far

AJ Madison · 4 out of 5 stars

My new fridge is working fine, only problem is the two doors are not level at the top, I will call for a service appointment soon.

trainman605 · Jun 30, 2025

Great choice!

AJ Madison · 5 out of 5 stars

We got this about a month ago, and it’s been great. Love the layout and storage. Really enjoy having the water and ice dispensers inside—it makes the look of the refrigerator more attractive. I’m very happy with this purchase.

DanaF · Jun 15, 2025

Newer and better

AJ Madison · 5 out of 5 stars

Replacing an older model. New model works great, seems so much bigger!

Thavstad · May 28, 2025

So far so good refrigerator

AJ Madison · 5 out of 5 stars

Good design for a counter depth refrigerator. So far working well

Bob234 · May 19, 2025

Great counter depth

AJ Madison · 5 out of 5 stars

Great design! Our space needed counter depth. This unit fit the space perfectly, but still has plenty of storage space. Double, French door design makes it easy to see and access all items in the fridge at a glance. One wish: The water dispenser is on the inner left panel. This makes it easy to brush up against it when putting away items. Some water dribbles out when this happens.

Loodaddy · May 18, 2025

Quality refrigerator

AJ Madison · 5 out of 5 stars

Our first version of this refrigerator lasted 15 years with failed (but replaceable) door gaskets and one broken drawer top being the biggest issues. Only replaced it due to temps no longer holding. So glad the same model was still available so that we could reuse the cabinet panels. Happy with the newer interior design upgrades. Over all it's been a very good refrigerator for us.

sfjf · Apr 26, 2025

Updated features

AJ Madison · 5 out of 5 stars

Bigger model like freezer with extra drawer and also room for bottles. Water inside and new feature to put cup against dispenser is so much better ice and scoop also a plus

Bob 5 · Apr 24, 2025

AJ Madison · 5 out of 5 stars

Refrigerator was installed about a month ago. We’re very happy with it so far. I do wish there was a divider in the pull out drawer of the refrigerator. The freezer drawers pull out very easily which is so nice as our last kitchen aid fridge did not.

Robh76 · Apr 23, 2025

Perfect fridge

AJ Madison · 5 out of 5 stars

Excellent refrigerator love the sleek and refined looks. Perfect match for upscale kitchen.

Shotgun handles · Apr 6, 2025

Great size

AJ Madison · 5 out of 5 stars

Thoroughly enjoying my new fridge. Roomy in fridge and freezer

Lnb411 · Mar 19, 2025

Recommend

AJ Madison · 4 out of 5 stars

Great fidget! I’m especially pleased by the amount of space in the freezer. In most drawer type freezers it’s hard to find anything because the items are on top of each other, but with all the different retractable trays and drawers it’s easy to see everything you have. The only reason I’m not giving this 5 stars is because you can’t open the fridge doors separately. You have to open the right side first in order to open the left, and you have to make sure to close the left before you close the right or the left won’t close/seal. I wish they were more separated.

Kaly · Mar 6, 2025

Nice refrigerator

AJ Madison · 4 out of 5 stars

We are happy with our new refrigerator. I love the freezer on the bottom. It is rasy to clean. The filters are easy to locate and I assume they will be easy to change. The only gripe I have is with the freshness filter in the produce door. It was not stay attached to the side of the drawer.

Judiab · Feb 19, 2025

Great

AJ Madison · 5 out of 5 stars

Very nice Fridge taller than normal fills the space better Nice handles too

Silveradokelly · Feb 3, 2025

Great features

AJ Madison · 5 out of 5 stars

My wife and I purchased this refrig in Aug 2024 and held it until a kitchen remodel was complete. It was installed in Dec 2024 and we really like it. It has the freezer on the bottom, pull out drawers, and 2 wide french doors on top making for easy access. The ice maker locks to the door making easy access to cubes when it opens. It is also counter depth which fits our needs best.

GeneZ · Jan 20, 2025

Overall nice refrigerator

AJ Madison · 4 out of 5 stars

We got this refrigerator as part of a KitchenAid package about 2 months ago. One criticism I have is that when someone opens the left refrigerator door, then closes it, the right door tends to pop open. If that door isn’t reclosed, it stays slightly ajar, stressing the cooling unit and causing the food in the bag to get too cold, sometimes freezing. Otherwise, it keeps food appropriately cold. Another criticism is that the long crisper drawer does not move in and out; only the lid can be popped up and down, making food at the back of the drawer difficult to reach.

MAH6 · Dec 9, 2024

AJ Madison · 4 out of 5 stars

It has been working very well and I am happy with it for now.

K.J.Raval · Dec 4, 2024

Upgraded Features

AJ Madison · 4 out of 5 stars

I like the newer model has appealing upgrades as water dispenser button and ice tray with scoop.

Lavere Ln · Nov 24, 2024

Good refrigerator with an interior flaw.

AJ Madison · 4 out of 5 stars

This is a replacement for the very same model, 15 years old , that began having problems. Decision was that replacement was a better value than repair. The shelving adjustability is not as useful as in the older model. The metal rails on the back require each shelf to hook in at two points but the rails are not long enough for the setting we were used to. A middle shelf connected with only one attachment point sags and wobbles. A disappointment. Otherwise the unit is mechanically fine.

PhotoPsych · Nov 23, 2024

Great features

AJ Madison · 5 out of 5 stars

Love this refrigerator. The freezer with 3 levels is wonderful. The freezer ice compartment has an option to stay closed until needed when opening the freezer.

Julie E · Nov 12, 2024

Features are great interior water love it.

AJ Madison · 5 out of 5 stars

Amazing, feel items get colder ,food stays better.

Champagne · Nov 8, 2024

Definitely downgrades from prior model we owned

AJ Madison · 4 out of 5 stars

I owned a prior version of this model purchased in 2014 and purchased this newer version for a new build. Some changes are improvements but they also cheaped out on some components, apparently to cut manufacturing cost. Improvements are slightly curved door fronts as opposed to flat fronts on the older model. Handles are also more professional looking. Water dispenser now requires 2 hands to operate as compared to one on prior model. Prior model had easy sliding crisper drawers, but on this new model crisper drawers don't easily slide out evenly. They definitely cut cost on the drawer tracks. Ice bin in freezer no longer includes a scoop and is now part of the entire upper drawer so it can't be attached to the freezer drawer to pull out independently. Ice maker is slow to make ice and they are larger pieces. Definitely another downgrade. Considering it's Kitchenaid, counter depth and additional cost, I expected higher end interiors. Overall, the fridge looks good and functions well. Just disappointed with the interiors considering the brand and cost.

Marc D · Oct 29, 2024

Love the finish. Never leaves finger prints

AJ Madison · 5 out of 5 stars

I owned this model in my old home and when I moved, I decided to purchase the same model because I was so happy with it. The only downside of this newer refrigerator, is that I cannot get the dividers for the Deli Drawer.

mar76 · Oct 24, 2024

Very Nice!!

AJ Madison · 5 out of 5 stars

It works great for our application. Very easy to organize contents. Quiet.

cowgrass · Oct 11, 2024

Great features! Love the new ice maker with scoop.

AJ Madison · 5 out of 5 stars

Love my new refrigerator. All the new updates are great.

GloH · Oct 6, 2024

Beautiful and Feature Rich

AJ Madison · 5 out of 5 stars

I love the clean look. Internal water dispenser is an awesome feature and was a key factor in our buying decision.

Floyd R · Oct 3, 2024

Loving this fridge!

AJ Madison · 5 out of 5 stars

We've had our fridge for close to month now and are very pleased. I love the space in the freezer and the ice maker is great. I also love the water dispenser inside for a clean sleek look on the outside. It does drip for about a second after you're doing filling so we had to get used to waiting a second before pulling the cup or water bottle away. The crisper drawers are keeping food fresh much longer than my old fridge. All in all, very pleased! We are working through a kitchen remodel and replacing all appliances with KitchenAid.

AvocadoAsh · Oct 3, 2024

Excellent refrigerator, one small issue

AJ Madison · 4 out of 5 stars

I bought this refrigerator a month ago. I love that it is taller and the ice drawer operates independently of the top shelf in freezer. However, this is my third refrigerator of this kind and I am disappointed the right door on the top tends to open and stay that way when closing the left door. We have had several messes in the refrigerator and freezer because of this issue. Our previous refrigerators did not have this problem. In the end it just takes getting used to always double checking doors but regardless, this is an excellent choice due to the functionality and appearance. We bought the black stainless and love the finish.

GriGri Mom · Oct 1, 2024

Looks good it really match my new Kitchen

AJ Madison · 4 out of 5 stars

So far it work good I set it for 39* .think little humidity inside I turn it on the humidity control let me seesaw it work

Thampy · Sep 24, 2024

Good but different

AJ Madison · 4 out of 5 stars

Replaced a Kitchenaid side by side that started acting up after 15 years old and circuit boards were no longer available. We are still getting used to the differences. Seems to be a fine refrigerator but this woodworker struggled to get all of the door panels on the panel ready doors correctly. Also, I wish the Deli Drawer at the bottom of the refrigerator was 2 drawers so that both doors did not need to be open to open this drawer.

Moosely · Sep 10, 2024

Fine non commercial refrigerator.

AJ Madison · 5 out of 5 stars

Well built and fine functioning refrigerator Doors and drawers open and close with ease. Icemaker and water supplied by a reserve osmosis unit for great ice and cool water. Quiet operating motor system The black stainless is not black but a dark bronze.

VMarch · Jul 17, 2024

Best appliance I’ve ever owned

AJ Madison · 5 out of 5 stars

Love this whole system. From ice maker to water dispenser, and humidity control drawers, it’s amazing!!! Highly recommend.

Farmerwife · Jul 11, 2024

Great fridge

AJ Madison · 5 out of 5 stars

Bought this refrigerator about 3 months ago and we are loving it. Works great. It’s only counter depth but still seems to hold a lot. Love the water dispenser inside rather than on the exterior. Drawers work smoothly. Temperatures are easily adjustable. I also like the layout of the freezer drawers. Happy with this purchase. Would recommend.

Jojoander · Jun 7, 2024

Fantastic Choice!

AJ Madison · 5 out of 5 stars

Very happy with the performance of this refrigerator. The styling is also beautiful.

Just Scott · Jun 7, 2024

Fantastic features

AJ Madison · 5 out of 5 stars

This Refrigerator is not only good looking it keeps my veggies at the right temperature and does not freeze or wilt them .Nice bright light so you can see everything and its quiet.

Tinasfrig. · Jun 3, 2024

Great Fridge but be aware of excessive gasket wear

AJ Madison · 4 out of 5 stars

We bought this fridge last year. In general it is a great fridge. However the gaskets around the door started to rip and peel off already with the french doors causing the excessive wear on the gaskets.

wcy13 · Feb 23, 2024

Open and bright. Nothing gets lost. Evenly cools

AJ Madison · 5 out of 5 stars

I purchased a Kitchenaid refrigerator for my previous home. Upon moving across country to our new home, one the first things I did was replace the existing refrigerator with a brand new Kitchenaid dark stainless, french doors without water and bottom freezer with ice maker. FANTASTIC!

fsgw · Feb 16, 2024

Replacement of earlier model

AJ Madison · 4 out of 5 stars

We purchased this to replace an earlier model of the same refrigerator. Happy with the size and flexibility of the interior layout. Like the interior water dispenser. Do not like how the right door sometimes pops open when you close the left door. The door pops open only slightly and doesn’t activate the alarm.

Lmcradlin · Jan 18, 2024

Great Features!

AJ Madison · 5 out of 5 stars

I’m very pleased with our refrigerator. It’s really a great product.

Clevin · Jan 3, 2024

Love the look

AJ Madison · 4 out of 5 stars

Love the look and they way in integrated into the kitchen. The deli drawer is a great feature. Just wish the crispers were a little bit larger. We were able to fit more fruits and vegetables into my older kitchenaid fridge. The water dispenser sometimes drips after filling a glass.

Peter65 · Dec 31, 2023

Shelving dysfunction

AJ Madison · 4 out of 5 stars

We bought this refrigerator last month. When we started restock, we discovered that the shelf ladders were not sufficient for proper storing. The comparable, less expensive Whirlpool has 13 side shelving slots while the KitchenAid has only 10, which loses a lot of storage options. Can't even fit a Brita water pitcher. Have tried to find 13 but to no avail!

France89 · Dec 29, 2023

Recommneded

AJ Madison · 5 out of 5 stars

We bougtht this panel-ready fridge almost 10 years ago and its still going strong with almost no issues. Ice maker and its drawer have been bit problematic over time, but would buy it again. Overall works as advertised and panel-ready looks awesome since it matches our cabinets.

happycust · Nov 22, 2023

AJ Madison · 4 out of 5 stars

Once the problem of water leaking out of the refrigerator onto the newly-installed hardwood floors was resolved by the service person, the fridge is working fine. However, Kitchenaid quality is not the Kitchenaid we've experienced in the past.

jeg607 · Nov 18, 2023

Plenty of door shelf space.

AJ Madison · 5 out of 5 stars

Have my new refrigerator since September and very happy with it. Refrigerator keeps at 38 degrees and freezer at 0. plenty of door shelf space do wish shelfs went all the way to the back without a gap.

Sciggy · Nov 10, 2023

Love the french doors and the freezer down below.

AJ Madison · 4 out of 5 stars

Very happy with our new fridge - now all out appliances match in our kitchen which is a great thing!

LakeRandy · Nov 10, 2023

Nice design, keeps food fresh very well.

AJ Madison · 4 out of 5 stars

We purchased this fridge to replace our 13 year old version of the same Kitchenaid model as we liked the design and features it has. Unfortunately this new refrigerator has been disappointing. First it arrived missing the control panel so we had to wait an additional several weeks for the seller to obtain a replacement refrigerator. The new appliance arrived and has been in use for about two months. It keeps food fresh very well just as previous one but is noticeably noiser than our last.

T .. · Nov 5, 2023

Solid Simple Unit, USA Made

AJ Madison · 4 out of 5 stars

Have had it less than a month. So far, so good. We purchased this unit for its simplicity, since we had trouble with another brand that had a lot of bells and whistles. This unit is also assembled in the USA, which was important to us.

Dan KC · Oct 26, 2023

An improvement

AJ Madison · 5 out of 5 stars

So far, the refrigerator has been working very well.

Ed53 · Oct 23, 2023

A favorite

AJ Madison · 4 out of 5 stars

We had a model similar to this when we remodeled our kitchen. When we moved and remodeled again, we thought we would we would get the same model because we really liked it. Our current model is much like our former frig, except there is no butter compartment and the biggest complaint, there is a large gap at the back of the glass shelves and items fall off in the back to the bottom. Yogurt containers, cans of sparkling water have all fallen off. Maybe there should be a rubber or silicone edge or barrier to prevent this. Without a stop, I think there will be a big mess when the wrong thing falls. If I keep items away from the edge, i loose storage space

TommyRocket · Oct 18, 2023

We replaced our old (6 yr old) one with same.

AJ Madison · 4 out of 5 stars

Enjoy the frig. Just like our older one....and works well!!

Steve48 · Oct 10, 2023

Gf lad I bought it

AJ Madison · 4 out of 5 stars

Compared this to the GE Cafe. Like the freezer ice maker. Don’t like the side wall water dispenser.

Paulsnewdishwasher · Aug 26, 2023

Love the clean look

AJ Madison · 5 out of 5 stars

We bought this refrigerator in June. Our last refrigerator kept breaking down and it was finally time to purchase a new one. I really love it -- purchase some bins to put smaller jars etc in so that they dont get lost in the back and it works like a charm. when I use the water dispense inside on the left, I still have to open both doors (not just left door) to close it but that is a small inconvenience. Everything else is great so far.

Hmmmmm · Jul 10, 2023

1st month impression

AJ Madison · 4 out of 5 stars

So far we like the Refrigerator. The counter depth works very well with our small kitchen layout. It is much quieter and runs much less often than our old standard depth unit. Fit and finish along with smooth drawer and door operation, definitely tells us this is an upper tier refrigerator. The only thing we've found concerning is the bottom freezer ice maker. Occasionally while getting ice with the ice maker bin pulled forward, the ice maker will cycle and dump ice into the back of the freezer. Other than this we really like this refrigerator.

Robert/Brenda · Jul 10, 2023

Great refrigerator except for handle

AJ Madison · 5 out of 5 stars

Purchased after much research - love the size. One problem. The bottom door handle seems to be loose,

Elain · Jul 3, 2023

Beautiful Upgrade

AJ Madison · 5 out of 5 stars

Love the lower drawer in the frig. It accommodates my butter, cheeses, and eggs so beautifully. I also love that the water dispenser is Inside the refrigerator, we would have a real mess if it was on the outside with our Special Needs child.

JayBuck 1865 · Mar 28, 2023

Very nice roomy fridge

AJ Madison · 5 out of 5 stars

We bought this Kitchenaid French door refrigerator for our kitchen remodel. It was on back order for 5 months. We’ve only had it for a month. We love it! We didn’t want the ice/water dispenser on the outside because of all the door space it takes up. The refrigerator is solid and the shelves can be moved. The door space is roomy. I love the water dispenser inside the door. The ice maker is great. We really love this refrigerator and hope it lasts a long time. It is the nicest refrigerator we’ve ever had.

Betsy512 · Jan 19, 2023

Living this one!

AJ Madison · 5 out of 5 stars

Bought as a replacement for a six year old Kitchenaid side by side. This fits our space much better (doors don’t bang into my double oven right next to it, yay!). Looks cleaner without tte water/ice in door. It was always dripping down the front! More than sufficient room up top but freezer is a bit tight, probably because of the space taken up by the ice bin. So far, so good!

Cheese&wine · Dec 3, 2022

Spacious

AJ Madison · 5 out of 5 stars

Love this u it. Was surprised how much bottom freezer space I have with 3 sliding drawers. Inside mount water dispenser is so easy to use.

Kapkit · Dec 2, 2022

Very good, sometimes noisy

AJ Madison · 4 out of 5 stars

Very happy with KitchenAid Refrigerator. Looks very good and functions very good. If I were to ask for improvements, it would be to reduce the noise it makes, fairly often. We have a small house and you can hear it especially at night. Overall it is very good and we are happy with it.

Dgingell · Oct 8, 2022

Can a Refrigerator be exciting?!

AJ Madison · 5 out of 5 stars

This refrigerator has so many things I didn’t even realize I needed! I appreciate the temperature readings more than I thought I would, it gives me comfort to know things are correctly cooled. I also love the “max cool” feature for when the door needs to be open longer for unloading groceries. The extra freezer shelf makes a big difference too. We call it the pizza shelf, since it’s a perfect place for one. Overall, the look, the function and the little extras make us really glad we made this purchase!

Loriolu · Jul 20, 2022

Good refrigerator

AJ Madison · 4 out of 5 stars

I recently purchase this refrigerator. I love the features of the unit, drawer space, shelving and the divided drawers in the freezer. Two things that I am not wild about is the ice maker is small, does not make enough ice and the unit has some noise issues. You here make a ringing sounds like an old phone every time you close the door.

Cecilia60 · Jul 6, 2022

Love the 3 freezer pull-outs

AJ Madison · 4 out of 5 stars

I love the 3 freezer pull-outs and ice scoop with storage. Refrigerator is quiet. The water dispenser inside is easy to use. The shelves and drawers are adjustable with a variety of configurations. Still getting used to a counter depth refrigerator.

Jaci1252 · Feb 4, 2022

First French Door Fridge

AJ Madison · 4 out of 5 stars

The overall design is decent. The freezer takes some getting used to but we use the cool foods section much more than the freezer. The layout makes it so easy to find stuff. The ice maker water pump is loud but not something that is on all the time. Wish the stainless steel was fingerprint resistant. Overall very happy with the fridge.

Joe_Jrod · Jan 19, 2022

Some great features, but.....

AJ Madison · 4 out of 5 stars

We purchased this refrigerator as part of an appliance package through the contractor working on our home renovations. Overall, I'm very pleased with the appliances, including the fridge, but it's only a few months old and already there's a problem. The 'mullion', or panel on the fridge door that seals the gap between the doors, almost always makes a very loud click noise when the door is opened. I believe that one of the plastic rivets that holds the center panel hinge to the door has broken away and is making this noise. Frustrating to think that I already have to pay for a repair. While I say that I wouldn't recommend this appliance, it's otherwise good and if there were a 'maybe' choice I would have selected that.

lainey_f · Dec 24, 2021

I Love this refrigerator!

AJ Madison · 5 out of 5 stars

I absolutely love the look and the functionality of this refrigerator. There is so much space and so many ways to configure.

N3DAnders · Nov 30, 2021

Meets my needs

AJ Madison · 5 out of 5 stars

This is the same refrigerator I had for 12 years under the Viking name, made by Kitchenaid. I liked it so much - and had zero service calls in 12 years - that I bought the same appliance with the Kitchenaid logo. So far, so good. It's a beautiful fridge and the stainless cleans nicely. The temperature control has been great, it is quiet, and the ice maker works perfectly. There are some negatives would give me pause if I had children. First, as many have mentioned, the shelves do not go to the back of the fridge. If you keep your fridge stuffed full, this will drive you nuts. Second, the right door has to be opened first and the left door has to be closed first. I've been doing that for 12 years so it's second nature to me, but if you have kids, the strip that seals the doors will eventually break if the doors are not opened and closed in the right sequence. I think it's the perfect fridge for a single or couple, but not a family fridge.

Kat85 · Oct 25, 2021

Cool Fridge

AJ Madison · 5 out of 5 stars

Love the space and organization Could use a little drip tray under the water dispenser

MGSM · Sep 19, 2021

French Door Refrigerator

AJ Madison · 4 out of 5 stars

KitchenAid has a very attractive design. It would be at home in both a traditional and contemporary kitchen. The freezer door doesn't slide in evenly allowing a small gap. Frost builds up inside freezer so you need to be carful to push close on both side. Although early, the unit appears to work well.

PBall · Sep 19, 2021

Clean Look

AJ Madison · 4 out of 5 stars

Nice refrigerator except the freezer space is very small. It doesn't hold lot of food and the icebox took a lot of space from the freezer section.

Scoober · Aug 9, 2021

Love this refrigerator

AJ Madison · 5 out of 5 stars

We bought this refrigerator about a month ago. Our previous one was massive, I love that this one is counter depth. The ice maker works great and I love that it came with a scoop too. Overall, very pleased.

Avidito · Jul 13, 2021

has great features and is really big

AJ Madison · 4 out of 5 stars

came with the new house, is large enough and work great but needs adjustment to doors due to vibration (?)

CC house · Jul 3, 2021

Great fridge

AJ Madison · 4 out of 5 stars

Bought last month. Updated version of the one we purchased for our previous home in 2011. Loved that one so much we designed our new construction home around this model.

Phanna11 · May 14, 2021

Looks great!

AJ Madison · 4 out of 5 stars

Love that we can see EVERYTHING in the refrigerator with the french door design. Love the single press feature for getting water so can do with one hand. Also like that the ice bin can attach to freezer drawer for easy access.

TBM1 · May 3, 2021

Great American made refrigerator

AJ Madison · 5 out of 5 stars

We have had Kitchen Aid refrigerators in the past very satisfied with all of them but this one tops them all

Rayman · Apr 22, 2021

Left door not set right - would not close

AJ Madison · 4 out of 5 stars

Evidently the left door was not set right at the factory. When installed in my new home the installer did not check and I discovered after he left that the left door would not close all the way because the inside flap completely missed the upper block device. It took two days to get service and even then he couldn't get it to close properly. I had to suggest a shim at the bottom to raise the door so the flap would catch -- he had one for another brand refrigerator and it worked. It took two days not two hours for the ice maker to start making ice. Unit should come with shims so installer can fix this. Finally now after 5 days everything seems ok with it.

AFA71 · Apr 8, 2021

Good looking Refrigerator

AJ Madison · 5 out of 5 stars

After waiting almost 9 months to finally getting our fridge I couldn’t be happier.

Cuzin Ern · Apr 2, 2021

Love the ice maker bucket.

AJ Madison · 5 out of 5 stars

We really like the ice maker bucket, it works great for regular use along with filling the cooler and large water jugs! I also really like the counter depth feature with the overall refrigerator.

MelissaHappy · Mar 27, 2021

Good fridge

AJ Madison · 4 out of 5 stars

This is a really sharp looking fridge. The downsides are that you have to open both doors to open the drawers on the inside and the freezer is very small (luckily we have a secondary freezer).

And1 · Mar 16, 2021

So quiet

AJ Madison · 5 out of 5 stars

Plenty of space in all sections. Freezer is roomier than it looks, and runs very quietly.

krony · Mar 13, 2021

Great features

AJ Madison · 5 out of 5 stars

Fridge affords storage flexibility, with a clean, slick look. There is an optional insert for storing wine bottles.

Bob B, RVC · Mar 12, 2021

Has a lot of good features

AJ Madison · 4 out of 5 stars

I finally received my refrigerator after 7 no waiting and really like it so far. The only concern I have is that left side of the refrigerator don’t close on its own and you have to be sure to shut it hard. If you had children that could be a problem even though it beeps.

Disha · Mar 12, 2021

Great interior room and lighting

AJ Madison · 4 out of 5 stars

We’ve had our refrigerator for about a month and I love the interior room and how brightly lit it is on the inside.

Cyndi H · Mar 6, 2021

Great Features

AJ Madison · 5 out of 5 stars

We love having the water dispenser and ice dispenser inside of the refrigerator. No water or ice left on the floor

MPC25 · Feb 27, 2021

Meets our needs

AJ Madison · 5 out of 5 stars

Replacing the same refrigerator we’d had for many years. I like the newer style handles that don’t show fingerprints. I also like the replacement of the butter compartment on the door with a shelf!

Barb39 · Feb 26, 2021

Refrigerator

AJ Madison · 5 out of 5 stars

This refrigerator was installed in our remodeled kitchen 2 months ago. Love the storage space, the longevity of the food stored, the evenness of the different areas within the refrigerator and having the frig on top. Both doors need to be opened when accessing the Deli drawer because it is the width of the refrigerator. Both doors also need to opened when dispensing water as the dispenser is on the left side.

2Mary · Feb 26, 2021

beautiful appliance

AJ Madison · 5 out of 5 stars

Very happy with the look: true counter depth, sleek, modern. Very happy with features: plenty of space, ice production is great, plenty of shelf configurations

tsilia · Feb 23, 2021

It's Okay

AJ Madison · 4 out of 5 stars

Our fridge was delivered with a bad water solenoid, so the w1ater would not shut off. Pretty easy repair was done by retailer. It is a pretty nice unit. Make sure the doors can open fully or you cannot remove the drawers for cleaning. Our is against a wall on the left side and we have to move the whole fridge to remove two of the three drawers. We are not huge fans of the gaps behind all the shelves. I understand they are needed for air circulation, but it is irritating to have small items fall into that gap. Otherwise, it is a nice large space and we like the large door trays. This is our first French door and freezer drawer fridge and it is taking some getting used to. We are still trying different layouts to give the best access to all items. We are pretty happy with it, but I don't see it as a huge win regarding the cost vs. benefits.

Master B · Feb 22, 2021

Good looking, great design!

AJ Madison · 5 out of 5 stars

Just the right size and color for our new home. The freezer is not quite big enough, but we can organize well with drawers.

Lin20 · Feb 22, 2021

Great features

AJ Madison · 5 out of 5 stars

This is my first KitchenAid refrigerator and I love it. The design works well and the interior water dispenser keeps the doors clear and streamlined. The deli drawer helps keeps things organized. The only thing I would change would the the support of the shelves. They mount on the back wall, but have not supports on the front side wallw

LadyI · Feb 21, 2021

Great capacity and excellent features

AJ Madison · 5 out of 5 stars

I bought this fridge 6 months ago. We are a family w 3 teenagers and have always needed a second fridge but this one holds it all!

SarahPW · Feb 20, 2021

Nice fridge with some caveats

AJ Madison · 4 out of 5 stars

Pros: It is very attractive and the counter depth is great. It hasn’t had any issues as far as performance. The deli center is great, very spacious. I love that you can take out the pads under the door shelves to clean easily. It’s quiet. Cons: produce drawers are poorly designed space wise. The plastic humidity control device hangs down so that you can’t fit larger stuff in the drawer (e.g. a cauliflower). Stainless front surface scratches very easily. There is a lot of unusable space overall in the fridge: top shelf is obstructed by temp controls, extra space behind and under shelf hardware can’t be used. It has larger volume than my old fridge but seems to fit less stuff in it. Door sometimes doesn’t close properly. Water dispenser is great but needs a longer nozzle to prevent spills.

Cksen · Feb 19, 2021

Five Month Review

AJ Madison · 4 out of 5 stars

So far pretty good, I like the appliance fine but had to have the inner door gasket seal replaced already. Only two adults using the fridge and the inner seal became cracked on both doors after five months use, freezer gasket ok. Warranty replaced the gaskets but I wonder what will happen going forward. ?

Jazzbo · Feb 19, 2021

Love it’s style

AJ Madison · 5 out of 5 stars

I love my refrigerator’s French doors and roll out bottom freezer and ice maker! Sleek, functional and beautiful!

Tootie53 · Feb 19, 2021

Big fridge

AJ Madison · 5 out of 5 stars

We bought this as part of a kitchen remodel. The refrigerator is large, and allows us to put more used items in the right door - which opens first. Very convenient freezer. We like the slide-out drawers.

SledgeO · Feb 19, 2021

Easy access to everything!

AJ Madison · 5 out of 5 stars

I bought this a year ago and it is the second one in this model that I have purchased. I’m very comfortable with this model.

Bonnie17 · Feb 19, 2021

Great product

AJ Madison · 5 out of 5 stars

We have had our counter depth refrigerator/ freezer for one year and love it. The ice maker works great and I love the large bottom refrigerator drawer.

SallyMar18 · Feb 19, 2021

Sleek Design

AJ Madison · 4 out of 5 stars

I like the clean look of the outside of this refrigerator. Love the automatic ice machine in the freezer! I wish the main shelves in the refrigerator were a little more solid and that there was a "drip catcher" for the water dispenser.

Yvonne P · Feb 19, 2021

Spacious fridge!

AJ Madison · 5 out of 5 stars

We are so happy with our Kitchenaid refrigerator! The large drawer for cheese and meat is my husband’s favorite drawer (he calls it his sandwich drawer)! The freezer ice try is really nice, and we like the size cubes it produces.

Barbpe · Feb 19, 2021

Like it, but a bit noisy.

AJ Madison · 4 out of 5 stars

We bought this a year or two ago. It makes a fair amount of noise when the water is refilling the inside dispenser. Also, it sometimes can't keep up with our ice needs. We drink a lot of iced tea, but it's just two of us in the house now. When we have our four kids living with us there's no way this ice maker would have kept pace.

momsy · Feb 19, 2021

Nice Frig

AJ Madison · 4 out of 5 stars

We are glad that a counter depth, panel ready refrigerator was available to replace our 18 year old same kind of KitchenAid. The layout of the shelves have been well thought out and other features work well.

ArtB · Feb 19, 2021

We are very pleased.

AJ Madison · 5 out of 5 stars

We are very pleased with our new Kitchenaid refrigerator/freezer.

Jo74 · Feb 19, 2021

Water feature

AJ Madison · 5 out of 5 stars

I like the filtered water inside the refrigerator.

Corky47 · Feb 19, 2021

I love it!

AJ Madison · 5 out of 5 stars

I was worried about downsizing to a counter depth from a standard size with a family of 4, but it actually keeps us on top of our food better because nothing gets lost in the back. I also love the water feature being inside the door as opposed to out in the open looking dirty. Overall, we’re really happy with our purchase!

Mountain Mum · Feb 19, 2021

Honest feedback

AJ Madison · 4 out of 5 stars

We are generally happy with our unit. It has all the features that we wanted in a panel ready fridge. The freezer compartment is very usable with the multiple drawers . Our one complaint are the shelves in the refrigerator area. They do not extend all the way to the rear. Items fall off the back. The shelf should either extend further or have a lip to prevent items from leaving the shelf unexpectedly.

mlparent3 · Feb 19, 2021

KitchenAid took care of a problem!

AJ Madison · 4 out of 5 stars

We purchased this refrigerator for use in our mountain home. Since we do not live there full-time, it has been lightly used. We had an issue just after the warranty for a free fix expired, and I was prepared to be angry due to the light usage of the appliance. In calling KitchenAid, then took care of us based on the circumstances, and I was VERY pleased they "did the right thing". I do like the refrigerator, especially how quickly it makes ice, and the size of the cubes. We are avid cyclists and heavy users of ice, so this really matters to us.

SSAndrick · Feb 19, 2021

Refrigerator

AJ Madison · 5 out of 5 stars

This is my second refrigerator in this model line. I love both.

Paulaste · Feb 19, 2021

Perfect Fridge for our New House

AJ Madison · 5 out of 5 stars

This is our first time to own a KitchenAid refrigerator. After 42 years of marriage we have just completed our last new house. This appliance goes well with our other appliances. It’s a great size for a family of two.

mislibrarian · Feb 16, 2021

Great Size, beautiful look and nice features...

AJ Madison · 4 out of 5 stars

The fridge has been installed for just over a month. I would have given it a five star, but I've had problems with keeping the left side panel on due to a defective grommet (manufacturer issue). Once this is resolved, I'm sure it will be excellent.

Shortordercook1 · Feb 10, 2021

Good product

AJ Madison · 4 out of 5 stars

I bought this a couple months ago. The fridge is great the only issue we had is the freezer door can easily un align itself. It’s also an easy fix you just have to pull from the center.

Steve. C · Jan 14, 2021

Great Refrigerator

AJ Madison · 5 out of 5 stars

Got this beauty about a month ago. Very happy with the layout and having the water and ice inside the refrigerator instead of on the door

Bubba Fet · Dec 16, 2020

Attractive and versatile

AJ Madison · 4 out of 5 stars

We are enjoying our new, counter depth refrigerator. It is smaller than our previous refrigerator but the adjustable shelves and side compartments offset some of the loss of space. The produce and fruit drawers are the smallest features.

WAC4674 · Dec 6, 2020

great deal

AJ Madison · 5 out of 5 stars

I just moved into a new home and love my refrigerator. It beeps when you forget to close the door. An extra-deep ice maker is just what I needed! Looks beautiful in the open kitchen design

Shore thing · Dec 6, 2020

Lots of Excellent Storage

AJ Madison · 4 out of 5 stars

I love this refrigerator, the compartments in the freezer and refrigerator are really great for organizing a family and their favorites. One issue is if anything falls out and hits the freezer drawer top, it will likely dent that aluminum (or whatever that metal is). One soda can dented the top of the freezer drawer as it slipped from my husbands hand. Oof. Nothing can be done because accidents happen but seems that metal should be sturdier.

Mfgold · Dec 5, 2020

Love it all

AJ Madison · 5 out of 5 stars

I went with the ice in the lower compartment and water inside the fridge....and knew I would hate it as I have had ice/water in the door forever. I was wrong! I love it.

SusanPR · Dec 5, 2020

Looks Great!

AJ Madison · 5 out of 5 stars

We bought this refrigerator when we had our new home built and could not be more pleased with its performance.

John127 · Oct 26, 2020

We replaced a KA 48” refrigerator freezer

AJ Madison · 5 out of 5 stars

The refrigerator has more room than expected and the lighting bright. Will know more as the weeks go by. Still moving jars around!!

E e Liz 39 · Oct 18, 2020

Nice

AJ Madison · 5 out of 5 stars

The refrigerator is lovely, spacious and I do like the door alarm. I wish there was a crushed ice maker.

Dracula · Oct 15, 2020

Love it

AJ Madison · 5 out of 5 stars

I just got it ! But I’m already in love Love the space, big enough for the household necessities, love the freezer!

Kika18 · Oct 14, 2020

Love it

AJ Madison · 5 out of 5 stars

Purchased this product in March. I love it. The freezer holds a lot of food as does the refrigerator. Efficient layout.

Steve Volo · Aug 31, 2020

I'm loving the double door design!

AJ Madison · 5 out of 5 stars

I've had my fridge for several months now and I'm basically happy with it. One thing that I didn't really notice in the store is the location of the 2 drawers. If I only open the right side door(primary) the fruit drawer bumps into the left door just barely & won't open all the way. The left side drawer does not have this issue. Otherwise, I would say I really enjoy the amount of space this fridge provides. With movable shelves, I was able to organize it the way I like with access to all my common items from the primary door. I like having an ice maker with no dispenser, my dad taught me the value of effort and always said that "if you're too lazy to open the freezer for ice, you don't deserve ice". I also never liked how much space in my fridge a dispenser took up. This one came with an ice scoop built into the tray & it gets used a lot! I like the "inside the door" water dispenser as well. It barely sticks out of the wall 1" so it's convenient to use, but not in the way. If I ever have to buy another fridge, I will most likely look for one similar to this one. I can barely hear the fridge run at all, it's very quiet.

Smanda · Aug 21, 2020

Needs service already, but overall we like it

AJ Madison · 4 out of 5 stars

This refrigerator had the water inside which was one reason we chose it. We specifically did not want a visible water dispenser. The shelves have a lot of flexibility and adjustment options and the doors have plenty of storage space. The three drawers in the freezer accomodate as much as our side-by-side freezer did. We are having a problem with one area of our refridgerator causing the food to freeze, but are hoping with service we will be completely satisfied.

jordan124 · Aug 12, 2020

Everything is great except the noise!

AJ Madison · 4 out of 5 stars

Delivered last week......Scheduling a service call to see if the noise issue can be eliminated or reduced.

SC Duke · Aug 10, 2020

Perfect Refrigerator

AJ Madison · 5 out of 5 stars

The best Refrigerator I have ever had! Kitchen Aid made in America is the way to go

DetteN · Jul 31, 2020

Great refrigerator

AJ Madison · 5 out of 5 stars

Lots of room, runs quite. A really nice refrigerator

JCFrench · Jul 29, 2020

Great features and room

AJ Madison · 5 out of 5 stars

Bought this last week - very quiet, roomy, looks great in kitchen space

Barb0452 · Jul 29, 2020

Satisfied

AJ Madison · 5 out of 5 stars

I bought this a month ago and the size and compartments have made shopping for food more flexible as to what I can buy.

Frankee z · Jul 20, 2020

Just what we needed

AJ Madison · 5 out of 5 stars

We have been very happy with this refrigerator. Years ago we had a refrigerator with the ice/water on the outside door and it was such a mess. I was hesitant to buy this model with the water on the inside but we LOVE it! The ice container is very convenient because it fully extends when you open the drawer. Would purchase again!

LaLaEdmond · Jul 16, 2020

Love the water dispenser

AJ Madison · 5 out of 5 stars

I bought this a few weeks ago. Love the inside fridge water dispenser. Takes up almost no space. Greasy cold water everytime

Peno · Jul 16, 2020

Replacement refrigerator

AJ Madison · 5 out of 5 stars

My old refrigerator died and I have a fixed built in space to put a new one in. This French door style fit my space exactly but seems so much bigger that my last one. Lots of space in freezer and tons in refrigerator space. Only disadvantage is no outside ice / water dispenser. Is a water dispenser inside..... but we have not really found it to be a big issue.

Dwsg · Jul 9, 2020

Easy visual & good use of space

AJ Madison · 5 out of 5 stars

The clean exterior of my beautiful stainless french door Kitchen Aid was important to me. It fits “like” a built in around my cabinetry, is counter depth and doesn’t distract from my well exposed kitchen. The interior is just right for the two of us, however with entertaining it easily accommodates our need space wise. The freezer is so easy and generous- love the features there too. Water dispenser on the inside keeps the visual exterior clean and sleek. It’s not 100% perfect - but given the area with which to design I Love it!

Annie29 · Jul 9, 2020

Great for the Price

AJ Madison · 4 out of 5 stars

My wife and I bought this refrigerator because we wanted the look of a Sub without the price. The things that were important to us were quality, ability to keep items cold, rapid ice production and organization. This refrigerator does disappoint in a majority of those categories. We read other reviews about issues with the ice maker; however, we have not had an issue. We love the clean look of the refrigerator and that even though it has a flat plain front, it still has an internal water dispenser with a carbon filter. The fact that it is counter depth makes it easy to find items as they do not get lost in the bowels of the refrigerator. The question you may be asking is with all of its pluses,why did I give it four and not five stars? I gave it four stats because the refrigerator has one annoying feature- the shelves do not extend to the rear of the refrigerator. Yes, there is space behind the shelves for items to fall. Thankfully the space isn't huge; however glass containers have fallen to shelves below or gotten stuck in the back of my refrigerator. For this reason I give the refrigerator four stars.

PDinNHP · Jul 8, 2020

Solidly built. Rugged hardware

AJ Madison · 5 out of 5 stars

I have the previous version of this model (purchased Apr2014) and I have never seen a more solidly build refrigerator for any price. Nothing has failed - water and ice systems work perfectly. All sliding parts are on steel and bearing rails including all 3 freezer drawers. Shelves don't extend to the maximum width and depth of the interior, but that is probably to help with airflow.

LSS1 · Jul 4, 2020

best bang for the $$$$

AJ Madison · 5 out of 5 stars

I have been an avid kitchenaid user and buyer for over 20 years.I have never had any complaints on any of their products,and I own or have owned them all.This new blackstainless looks great in my new house and the 4 year old one will be moved to the garage for a backup.

Cowboy cook · Jun 24, 2020

Love this Fridge!

AJ Madison · 5 out of 5 stars

We bought a new refrigerator after two years of complaining about our Samsun side by side counter depth. I love the Kitchenaid french doors, there is plenty of room, the water dispenser is convenient being on the left side for right handed people. The freezer has plenty of room and I can place my 9 x 13 pan easily in the refrigerator and the freezer easily. We are very pleased

Schu20 · Jun 24, 2020

Great features

AJ Madison · 5 out of 5 stars

It’s so easy to find things! I was use to a side by side and the French door is so much more convenient. Also, I love the fact that the panels on the front match my cabinets. Really sleek and attractive.

Kathy48 · Jun 22, 2020

Second time is also a charm

AJ Madison · 5 out of 5 stars

After reading some of the negative reviews on my new model I was concerned. But our history with KitchenAid appliances has been overall positive which gave us good feeling about purchasing a second KitchenAid refrigerator. Our first model is 14 years old and continues to be outstanding. It is now in our garage as our overflow unit. We have not experienced any of the problems other reviews have mentioned. We love the lower freezer and the wide fresh area on top. We have more bulk area with the shelves than our larger side by side it replaces in the kitchen. It is very quiet and the ice production is great. So far so good. Thanks for another good product.

Wedge 725 · Jun 21, 2020

Great

AJ Madison · 5 out of 5 stars

Love the fridge, works great all is well. Thanks for this product

WadeFelten · Jun 12, 2020

I like my fridge.

AJ Madison · 4 out of 5 stars

I bought this refrigerator and had it installed a month ago. After 2 weeks the fan in the freezer compartment quit. I called the Kitchenaid company and they set up a repairman to fix my fridge under warranty. Works great now!

The oldman · Jun 11, 2020

great product

AJ Madison · 5 out of 5 stars

This came as a part of a kitchen aid appliance package in our new home. It works and looks great. We like the counter depth feature. It will take a little bit of adjustment to water and ice not being available through the door

mikefish · May 21, 2020

Quiet and sleek!

AJ Madison · 5 out of 5 stars

I bought this refrigerator about one month ago, and am very happy with my purchase. I love the interior water filter. I threw out my Brita filter because the Kitchenaid water tastes better! Additionally, the refrigerator is quiet.

Janie4567 · Apr 27, 2020

More room than it appears

AJ Madison · 4 out of 5 stars

Purchased this fridge last summer. Was very noisy and ended up replacing a part which solved the problem. Keeps items very cold. Very, very difficult to keep outside clean. Same for KitchenAid wall oven. My Bosch dishwasher cleans so easily. Tried multiple ways of cleaning and even used KitchenAid recommended cleaner - Affirm. It does the trick but actually leaves a coating. Fine until you wipe an area and then it stands out. Also, this cleaner is difficult to find in stores. Freezer section is also difficult to clean. Crumbs, stray ice cubes can fall through drawer and the only way to clean is to unscrew inside bin and then wipe bottom of freezer.

mamahonda · Apr 22, 2020

Better than Expected

AJ Madison · 4 out of 5 stars

Have been using this Fridge for about three months in our new kitchen. I was not a big fan of French Door refrigerators when we purchased this, mostly due to the bottom freezer as opposed to side by side ease of use. It is nice to have a big open fridge area, and the freezer is not as bad as I thought it was going to be as the big draw slides easily and basically self closes. The ice maker in the freezer works much better than some of the reviews I had read, so a pleasant surprise there. Overall a roomy fridge with a great look (only the doors stick past the cabinet side panels). One improvement would allow you to open the deli storage lid without opening both doors. Most of the time runs pretty quiet, but occasionally makes a vibration noise when the compressor kicks on. The noise dissipates after a 10-15 secs, so not a big deal. The internal water dispenser works great so far, hopefully it holds up.

CJoeP · Apr 15, 2020

Love the beep!

AJ Madison · 5 out of 5 stars

Purchased this for our new home. We finally moved in this March so I’ve only been using this about three weeks. Love the counter depth, I can reach everything and see items that might have been pushed to the back. With the dispenser inside, doors are easy to clean. Love the soft beep when someone has left the door ajar too long simply close the door. Have not banged my head on the freezer door since it is on the bottom and everything is now easily accessible.

MarmDi · Apr 14, 2020

Nice clean look with some drawbacks

AJ Madison · 4 out of 5 stars

We purchased this as part of a KitchenAid package with our new construction. Pro's? Nice appearance, cabinet depth, relatively well thought out freezer and capacity, surprising spacious, efficient refrigerator space for the size. It's relatively quiet and seems more robust than LG/Samsung offerings. Drawbacks? The doors don't close easily and sometimes can be left slightly ajar. The shelves appear reasonably solid though aren't as high quality as one would hope. The interior water/ice access are a pain, though the tradeoff is a cleaner exterior. The stainless should be updated to a less "fingerprint" finish. Compared to other offerings in the market, it is a bit dated, though still a solid performer.

AdamMI · Apr 10, 2020

Excellent Appliance

AJ Madison · 4 out of 5 stars

This appliance cools exceptionally well. We are appreciating it more and more each day. The only possible complaint would be that it is a bit noisy.

Tejasno · Apr 9, 2020

Great refrigerator, missing butter dish!

AJ Madison · 4 out of 5 stars

We bought this two weeks ago to replace our refrigerator. We are very happy with it, but it came without the butter shelf. I have been looking, but cannot find a replacement. Anyway, kitchen aid could send us one?

Hmhickwy · Apr 8, 2020

Works smoothly

AJ Madison · 5 out of 5 stars

All the doors and shelves glide and I like the 5 minute alarm

Toby s · Apr 2, 2020

Clean look

AJ Madison · 5 out of 5 stars

I purchased this refrigerator about a month ago to replace an older, similar model. The counter depth looks great in our kitchen and I like the lack of dispenser on the door. The internal water dispenser is easy to use and never have to worry about the ice shoot getting clogged.

StevenS · Mar 30, 2020

Beautiful, slick

AJ Madison · 5 out of 5 stars

I bout this beautiful and elegant refrigerator 3 weeks ago, totally worth it. I just wish it comes with more container space

· Mar 27, 2020

highly recommend

AJ Madison · 5 out of 5 stars

great space and options to adjust to what I need to store

Jeannie go go boots · Mar 23, 2020

Great use of space

AJ Madison · 5 out of 5 stars

We moved from a standard refrigerator to a counter depth with great concern about how it would all possibly fit. I have to say that we are very happy with how Kitchen Aid designed the shelves and the use of sliding shelves/storage within our new refrigerator. It has been a nice surprise and we love our new unit.

John G57 · Mar 23, 2020

great fridg

AJ Madison · 5 out of 5 stars

We've had the refrigerator for a year and are very happy with it. Since it's a counter depth I wasn't sure if we'd have enough room but all is good!

gram52 · Mar 19, 2020

easy clean stainless steel!

AJ Madison · 5 out of 5 stars

Great product, led lighting, door chimes, vegetable crispers, wine rack. Love it.

mikenmass · Mar 19, 2020

Looks great

AJ Madison · 4 out of 5 stars

This is my second one of this same fridge. A few little quirks like the door shutting mechanism and freezer drawer needs to be done in a specific way. Probably would not recommend to a family with kids , but since its just me snd my hubby its fine.

CLB! · Mar 10, 2020

Perfect Fridge for two.

AJ Madison · 5 out of 5 stars

Our Fridge was installed 6 months ago and it's been love ever since. We are retirement age, empty nesters, who eat mostly fresh food we prepare ourselves, and this is the perfect appliance for us. The doors open wide for ease of storing and retrieving. Everything is easily visible, without bending, so no more forgotten - now rotten - items. The features are useful rather than merely trendy. If you have kids/teens, I would recommend a larger capacity. The freezer compartment isn't as intuitive and takes a little thought to your storage. Items placed in the wire bins must be fairly small, yet neat and square, or they catch on the wires and you pull out both bins (freezer bags). While the lower compartment is tapered, and large items don't stack well (tubs of ice cream). If they are already frozen it doesn't matter, but if your ice cream is soft you may get some drips in the freezer when it slides to a rest at an angle when you close the drawer.

Mom&Dad · Mar 10, 2020

Lots of ice where it belongs

AJ Madison · 5 out of 5 stars

Love the icemaker in the freezer. My previous fridge had ice and water in the door which took up half of the refrigerator and didn't make much ice either.

Pct555 · Mar 6, 2020

Great color

AJ Madison · 3 out of 5 stars

I love the black stainless steel! I wish the shelves went all the way to the back. The brackets in the middle use up a lot of space. The top of the freezer dents way to easily. It does it’s job cooling...but space could be used better. I love that most everything comes out for cleaning.

Uthaman · Feb 19, 2021

Beautiful but performance not great

AJ Madison · 3 out of 5 stars

I've had this one month. A small bottle of juice froze in back. Design of shelves not optimal. Its ok. Not ideal.

Lori 9090 · Mar 23, 2026

Not enough storage space for family of 4

AJ Madison · 3 out of 5 stars

This fridge came with the purchase of a newly constructed spec home. We love the home but not the appliances. We had never owned KitchenAid appliances before. The fridge is too small and the dishwasher stopped working the first day. We have a service order in on the dw.

RVA804 · Nov 28, 2025

Not as pleased as I was expecting

AJ Madison · 3 out of 5 stars

I bought this a month ago and I am having an issue with frost in the freezer. Frost builds up on the right side of the freezer racks. I turned up the temperature, and this did not help. Not a deal breaker, but I'm not pleased.

Kenster · Oct 29, 2025

Wonky shelving

AJ Madison · 3 out of 5 stars

I am disappointed that the glass shelves do not go all the way to the back leaving a 3 inch gap that items can fall through. Also, vegetable/fruit drawers don't feel very sturdy. I had a Bosch previously and loved it, but had my kitchen remodeled and needed a panel ready refrigerator. I did contact your customer service department and got through after about an hour on hold, only to be told, "yes, that's the design of that refrigerator" What? I do like the freezer and ice compartments. I would like to be contacted to discuss this design flaw.

DonnaLTB · Oct 18, 2025

Less than its predecessor

AJ Madison · 3 out of 5 stars

This is the current version of a counter depth kitchenaid we bought in 2009. This version has flimsier shelves, that lean when loaded with items to be refigerated. They lack the backstops the older versions had, so that items can slide off the back of the shelves. The produce keeper drawers do not open and close as smoothly. Similarly, the freezer has side-to-side play when the door is opened and closed. After a week of use, the freezer developed frost/ice around the icemaker, the ice tray, and at the front of the freezer drawer. We are currently awaitng a service call to correct this problem. I am giving this an average rating, because the problem may be resolved. But it's unfortunate that after nearly 20 years of reliable service from our old Kitchenaid, this one - which was not inexpensive - can't be a more positive experience. We have a Kitchenaid suite that we wanted to keep intact, dishwasher, microwave, refigerator. I'm beginning to wonder if we shouldn't have gone to a more solid, product from a different manufacturer.

JB550 · Sep 30, 2025

This need and design improvement

AJ Madison · 3 out of 5 stars

The right side door opens up a small upon shutting the left side one. The "open door alarm" does not trigger. I've had the Kitchen Aid service technician out to review/repair and he said "there is nothing wrong with the way it's made, you jsut have to shut the left side first or nudge the right side closed if it's slightly open.

Poor Fridge Design · Sep 28, 2025

AJ Madison · 3 out of 5 stars

Nice size. Totally disappointed that the stainless steel finish shows ALL fingerprints. Thought I had purchased the one that didn't have this problem.

Fingerprints! · Aug 24, 2025

Pluses and Minuses

AJ Madison · 3 out of 5 stars

It runs, which is better than the fridge it replaced. The door bins are too shallow. Used to be able to fit two half-gallon cartons of milk in the depth of a bin. Now have to take up space in the body of the refrigerator for a second carton and/or juice containers.

202511 · Aug 14, 2025

Gaskets issues

AJ Madison · 3 out of 5 stars

I bought this French door bottom freezer stainless steel refrigerator because I like the look and layout. Within two weeks, it was obvious that the water filter leaked and the gaskets were not sealing as there was condensation and frost in the freezer. Given this price point, I am disappointed that the recommendation is repair not replacement

Feizo · Jul 26, 2025

AJ Madison · 3 out of 5 stars

While I would love to have a new kitchen aid refrigerator, I currently have a GE. Hope you can get this in the right person's name. Thank you.

no need too · Jun 4, 2025

Overall design.

AJ Madison · 3 out of 5 stars

Noise is an issue. Seems louder than the LG we had. But in all fairness the LG only lasted 4 years. The Kitchenaid seems to run a lot. Freezer dividers should be adjustable. Refrigerator storage draws can catch on the control levers if you’re not careful. The finish on the handles is a plus, hides scratches.

Rod S · Jun 4, 2025

Nice Enough Fridge / Some Notable Flaws

AJ Madison · 3 out of 5 stars

Overall, I like the fridge -- at least as much as I like any appliance. In my mind a 3/5 is just a normal household device that meets our needs. It doesn't blow me away but it's not awful either. It fits in the space we have, the shelves are adjustable, the doors have ample space, and I can fit just about as much in it as our old full size fridge that this one replaced (fridge portion / not freezer). It also is quiet and seems to hold a nice temperature -- even with holding the doors open to fill water bottles. There are a few things I'm not crazy about though. - Shelves in fridge don't go to the back wall and large gaps are available for smaller containers to fall down - The glass shelves also have sharp edges so if you have an organizer with little feet on them they get caught when trying to pull out the tray full of condiments - The internal water dispenser seems like a nice idea but there is no drip tray and you always have to wait for a few final drops until you remove your bottle -- or else it lands in the deli tray. - The internal ice maker should be great but the lever/switch for it gets caught on the back of the tray until the tray is completely full -- and then ice is falling out into the other portions of the freezer every time you open the fridge - Freezer drawers are big enough, but the center tray is nice for pizzas and slim items Lastly, the fridge was delivered damaged and it's expected to take 10-11 weeks to get a replacement door. It's just a couple of dents and the company is fixing it, just a bummer that i have to look at 2 dents for so long until it gets fixed.

Eric D. · Jan 25, 2025

Ice maker DOA

AJ Madison · 3 out of 5 stars

Ice maker was dead on arrival. Needed service to replace the ice maker. Otherwise everything seems to be working refrigerator

Refrigerator102024 · Nov 21, 2024

We'll See

AJ Madison · 3 out of 5 stars

Still trying to resolve issue with French doors not aligned correctly.

Door Gap · Oct 20, 2024

Poor quality control

AJ Madison · 3 out of 5 stars

I have called in a complaint about the French doors. The gap between the doors is wider at the bottom of the doors than the gap at the top.

Lloyd24 · Oct 10, 2024

Beautiful Fridge, if not for the interior water dr

AJ Madison · 3 out of 5 stars

Beautiful fridge but the interior water dispenser drips no matter what I try. Water lays under the drawer below it and ends up in the top of the freezer door.

Mick4 · Oct 4, 2024

Ice build up

AJ Madison · 3 out of 5 stars

Freezer is not very sturdy and has over build up that makes it harder to open. Drawers are somewhat flimsy

James24 · Jul 2, 2024

OK, but a new fridge shouldn't require repair.

AJ Madison · 3 out of 5 stars

Overall the refrigerator works well. It is a replacement for the same model that was 10 years old and needed to be replaced. The door insulation was coming apart and it needed a second damper control. The new unit is almost identical. I needed a repair person in the first week due to the ice maker arm that turns the ice maker on and off was not shaped correctly the ice drawer would not slide out unless you raised the arm manually.

Dave6115 · Mar 20, 2024

Icemaker yuk

AJ Madison · 3 out of 5 stars

We bought all new KA appliances for our renovated kitchen. The icemaker performance is dismal. 3 lbs per day? rediculous!

Barry2196 · Mar 1, 2024

Not So Thrilled

AJ Madison · 3 out of 5 stars

We purchased this refrigerator less than a month ago and we're disappointed with some things. First, the door gasket has already torn, and we're waiting to have it repaired. Second, the adjustable shelves need to be pretty specifically placed. When the refrigerator was installed the installers placed the shelves at the lowest position. We quickly learned that the outside edges of the shelf had no support because the support channels don't go the full length of the back of the refrigerator....a design flaw. Another problem is small jars or cans fall off the back of the shelves because there is a big gap at the back.

PL375 · Feb 22, 2024

New Refrigerator

AJ Madison · 3 out of 5 stars

We like the over all design but find the freezer does not have necessary height in the bins for large items due to the 3 trays. Perhaps 2 trays would be better. Also there is a motor in the refrigerator portion that makes a loud rumbling noise every 40-50 mins. This unit was highly recommended by the retailer for it's overall value. We should have done more in depth research on it's functionality.

gand · Jan 18, 2024

Looks good but has issues

AJ Madison · 3 out of 5 stars

Less than 6 months the door seal tore. Now the ice maker is not working and has already been seen once. We’ll see.

Wading Scot · Dec 27, 2023

Not so great

AJ Madison · 3 out of 5 stars

This came with a new house we just bought and have already needed service. This model has the ice an water inside the refrigerator and not on the outside door. It makes very little if any ice. The freezer light seldom comes on and the ice bucket does not stay attached. We are waiting for a new icemaker and door gasket. Hope this works. Very disappointing for our new home

Bunn07 · Sep 5, 2023

NOOOO

AJ Madison · 3 out of 5 stars

I did not get a butter dish or egg holder with my refrigerator

3598too · Aug 8, 2023

Nice but has a few issues

AJ Madison · 3 out of 5 stars

This was included in our new construction home. I like the general bottom freezer/French door design, but the shelves themselves are very flimsy and lean when only loaded with 1 gallon of milk, there is also a gap between the shelves and the back of the refrigerator. The gap is large enough that a can of food, beverage or square shaped bottom pint container can fall through. The water dispenser on the inside is inconvenient and drips a bit after use. Dripping is pretty normal for a water dispenser, but there is no catch tray for the drips so the fridge shelves and drawers get wet. The freezer is okay but oddly shaped and doesn't hold as much as I had hoped it would. The actual unit works as expected, but given the above I would not purchase again.

MamaBear75 · Jan 6, 2023

Great ice maker and cold water dispenser.

AJ Madison · 3 out of 5 stars

This is no stop at back of each shelf. Items fall off to shelf below. A REAL PROBLEM!

· Jul 15, 2022

On the Fence

AJ Madison · 3 out of 5 stars

Purchased this fridge as part of a new build. Sadly, the freezer door is already rusted - Kitchenaid is replacing. I worry about whether the fridge doors will also rust. I expected better quality from Kitchenaid

DeeI · Oct 7, 2021

It’s OK

AJ Madison · 3 out of 5 stars

Ive had frig for a month. The motor is loud and it shows more finger prints than I expected.

Kathy1470 · Sep 17, 2021

Good, but…

AJ Madison · 3 out of 5 stars

We bought this fridge in the fall of 2019. Within a few months the rubber gasket around the doors started fraying. For the money you pay this should not happen. Now I have to get a hold of the extended warranty people and that’s 2 hours on the phone. How do I know? See my review of my microwave oven.

TMS2 · Aug 14, 2021

Knocking/ rattling noise

AJ Madison · 3 out of 5 stars

Service person said noise due to damper at upper area of refrigerator. New part ordered. Waiting. Have had unit for 6 weeks and knocking noise has been increasing in level since about 2 weeks. Otherwise like the unit. Hopeful that the repair will silence the unusual sound or Service will be contacted again. Not what I expect of a new refrigeratior! Would give higher rating if this problem did not exist.

Mimisandy · Mar 27, 2021

LONG wait,POOR packing for shipping, great product

AJ Madison · 3 out of 5 stars

We ordered this fridge last summer. we just got it in February. It is a French door fridge, it arrived with both French doors and the bottom pull out freezer panel damaged from the way it was packed. It was packed with styrofoam on all of the front corners and shrink wrap a little too tight which caused damage. Three new doors are ordered. Other than those two issues the fridge is very nice. It has a nice design, keeps things nice and cold and is very quiet. I would recommend to a friend only if they could deal with the first two issues.

Debra C · Mar 25, 2021

Go for function over fashion

AJ Madison · 3 out of 5 stars

Be sure that the refrigerator you buy meets your needs in terms of space and capacity before plunking down lots of dollars. This model has less than preferred space in both the pull-out freezer drawer and the vegetable bins. The biggest issue I have with it that I failed to recognize on the display floor is that the interior shelves of the refrigerator fail to reach the rear wall of the unit -- thus when placing standard-sized plastic water bottles or other small containers they drop off the rear of the shelves and fall to the bottom lodging themselves between the shelves or other items stored on the bottom. One might think that the easy solution would be to place the water bottles on the bottom shelf to begin with - however in so doing and rearranging the shelves upward according to accommodate this solution you effectively diminish even more usable space higher up. The unit looks great from the outside but is very trying in terms of interior usable space when stocking and storing items.

Celtic0k9 · Feb 21, 2021

Inconvenient

AJ Madison · 3 out of 5 stars

This refrigerator came installed in my brand new home. I love the space and organization options inside! However, the seal is located on the left door and both doors need to be opened to properly close the left door. This is inconvenient because the water dispenser is also on the left side, meaning you have open both doors every time you get water. I wish there were a way to move the seal to the right hand door instead.

Natasha08 · Feb 20, 2021

Nice frig-small freezer.

AJ Madison · 3 out of 5 stars

When we renovated our kitchen, we purchased all Kitchenaid appliances. I wanted to buy American-made and buy from a local dealer. The refrigerator is fine. I went with a counter depth, so knew I would sacrifice some space. There are only two of us and the freezer is way too small. Ice maker takes up too much space. Not designed nearly as well as the old Kenmore and an LG I had.

Disappointed counsumer2 · Feb 19, 2021

Missing shelf room!

AJ Madison · 3 out of 5 stars

I purchased this model to replace the same model I bought six years prior. I loved my old model but it was beyond repair at only six years old. The shelves of the new updated model are shorter than the old and that leaves a big gap and things fall behind the shelves. It’s funny how just an inch taken away makes a difference on what you can put inside. The door handle on one side keeps getting loose , no matter how many times you tighten it. I love the ice bucket feature the most. I just miss my extra room inside the fridge. I wouldn’t buy again for that reason.

LANM · Feb 19, 2021

Looked good on day one, then problems

AJ Madison · 3 out of 5 stars

The refrigerator "broke" a couple weeks beyond one year warranty. The motherboard needed to be replaced, as well as the internal water dispenser (which was dripping and causing significant humidity issues in the fridge). The handles are constantly getting loose and need to be retightened with an Allen wrench, and the screws are stripping already from the constant retightening. The water dispenser started ripping again, and at this point I'm considering shutting off the water supply because it's terribly annoying and my vegetables are getting soggy , in the the crisper drawers. The refrigerator has "Humidity Control" button. It's on, doesn't do anything. So all in all, I would not buy this refrigerator again.

nightswim13 · Feb 19, 2021

Door Alignment

AJ Madison · 3 out of 5 stars

The refrigerator is very nice. Unfortunately my panel ready french doors are not properly aligned and it's an eyesore. Unlike the normal french doors, the panel ready doors don't have an alignment adjustment and the fridge arrived misaligned. I called service and they came out but couldn't do anything. Very disappointing for an expensive refrigerator.

RA Naz · Feb 19, 2021

Kitchen Aid Refrigerator

AJ Madison · 3 out of 5 stars

This is our second kitchen aid refrigerator... won’t buy another... they are really noisy ... To the point where you think there is a problem..however the repair person tells you this is normal for this appliance. Totally poor design in my opinion.

Ronb70 · Feb 19, 2021

Nice looking but too noisy

AJ Madison · 3 out of 5 stars

We purchased all KitchenAid appliances for our new home. With an open concept kitchen/dining/family room, we definitely wanted a super quiet dishwasher. We definitely got that but who knew our refrigerator would be the culprit to make all the noise. There is a lot of rattling, popping and clicking happening as the unit cycles thru programming. So much so there is a noticeable difference when watching TV or just conversing. Also after three months, we need warranty repairs to replace, ice maker, water valve and freezer light switch. With that said, the frig looks nice, has great space and functionality. Sure wished it was more quiet. Our repairman said newer models do make noises, but I find it hard to believe with all the research & development these days it has to be so loud.

RaynSuz · Feb 19, 2021

Shelves too short

AJ Madison · 3 out of 5 stars

There’s too much space between the back of the shelves and the back of refrigerator therefore items keep falling off the back. I am surprised there is nothing in place such as an end cap to help prevent this.

deanne said · Feb 15, 2021

Disappointed!!

AJ Madison · 3 out of 5 stars

Purchased in March 2020. Within 8 months the rubber gasket around the doors began to tear. Also, door did not close without extra pressure. Ice dispenser very slow. Only two adults in home. Was not abused.

Sal C · Feb 15, 2021

Looks nice

AJ Madison · 3 out of 5 stars

Part of a package of KitchenAid appliances for my new home just completed. Generally satisfied but a couple of things I wish were different. 1. A big issue! Lots of interior space wasted because of the shallow depth of the glass shelves. Many things fall down to next shelf area in the back because of the overly large gap between shelf and interior back wall. Need deeper shelves! Seems it would be an easy remedy. 2. Must open both doors when getting something out of the left or right drawer. Wish it could be sized and lined up to be able to open only one door to get to the drawer.

Weese · Dec 6, 2020

Problem with icemaker draw after only 2 weeks

AJ Madison · 3 out of 5 stars

when using ice drawer latch appears that freezer door doesn't close properly and causes frost to build up. Stopped using it.

Docp · Aug 16, 2020

Fruit and vegetable bins are too small!

AJ Madison · 3 out of 5 stars

Looks nice and appears to maintain even temp. Ice maker is great! However, fruit and vegetable bin storage is insufficient for even our family of two. Methane sensor that goes in vegetable bin will not stay attached and just seems to take up space without doing much. Also, when pulling out freezer drawer you have to be careful to grab the handle right in the middle or drawer won’t pullout evenly. Seems like a design flaw.

LinTom · Jul 17, 2020

Nice but could be better

AJ Madison · 3 out of 5 stars

I love this refrigerator but it is very frustrating sometimes. The doors will not stay open. You open a sore to put groceries in and by the time you pick up the food to put it in the door has closed. You literally have to hold the door open while you are putting things in and out. Also the deli compartment squeaks crazy loud. Sounds like gerbils fighting when you open and close it. !!! And last the ice compartment doesn’t stay latched to the pullout door. You can pull it out to the door and move the latch over to hold it there but if you close the door and reopen the ice is not attached. Frustrating.

Smile for me 123 · Jun 22, 2020

Water dispenser drips

AJ Madison · 3 out of 5 stars

If I could find a refrigerator that fit my space with water on the outside I would never buy this refrigerator. If you don't want water dripping inside your fridge and need to wipe it every time don't buy this.

Steve99 · Apr 13, 2020

It's good, not great

AJ Madison · 3 out of 5 stars

It's a good refrigeration, not great. It does the job. I was annoyed that after 3 months of use the rubber around the door started to break. This wasn't a cheap appliance I would expect that things would hold up longer than 3 months. I did not contact KitchenAid yet so I don't know if they would replace it. The water dispenser also leaves water droplets in the refrigerator after you use it which isn't a huge problem, just annoying to have to keep cleaning. I am at the point where there is no company or product that makes anything to last so despite these issues, it it overall a good refrigerator.

Lhagan · Apr 6, 2020

Beautiful refrigerator but already had problems

AJ Madison · 3 out of 5 stars

We needed a counter depth refrigerator for our space. It fits a surprising amount of food in a small space. My only complaint is we have had it for just over a month and we have already had problems. Apparently, there is an auto defrost system in the back of the freezer by the ice maker. Something went wrong and we had a bunch of frost build up which than led to a malfunction and the refrigerator was no longer keeping things cool. We were able to get a technician in right away and they have ordered the part but we have no idea when the part will be in and the repair can be done. Very disappointing.

suzcycle · Mar 26, 2020

Beautiful Fridge but was defective upon arrival

AJ Madison · 3 out of 5 stars

This fridge has some great features and looks beautiful. However, upon arrival, it had many problems. First, it didn't work at all and we had to have the compressor replaced. It also leaked a lot of water from the water line into the fridge. If we didn't catch it right away, it would have flooded our kitchen. Currently, the ice maker is not working and we need to get that fixed as well. We have not had to pay for the costs of any of the repairs, but it has been a hassle. Great fridge but defective upon arrival.

FridgeStar123 · Mar 26, 2020

It’s roomy

AJ Madison · 3 out of 5 stars

I have had for a month & recently noticed on door what looks like a dent. Doesn’t feel like one but looks like it. There I’d difinitely one on freezer drawer surface.

Pala · Mar 20, 2020

Not what I was expecting from KitchenAid brand

AJ Madison · 1 out of 5 stars

I bought this a little over 4 months ago and I'm not really satisfied with it. The mechanisms, how it works and overall I think the quality of the fridge is very poor.

Juan77 · Aug 4, 2025

Caused a kitchen fail

AJ Madison · 1 out of 5 stars

Panel ready not flush fit. Impossible to align the doors. It caused me a major kitchen fail. I would not recommed this to anyone. Had to redesign the entire side of the kitchen.

Should have never bought. · Jun 17, 2025

Refrigerator door will pop open BEWARE.

AJ Madison · 1 out of 5 stars

I am disappointed in this refrigerator. The Door puffs open if you shut the left one before the right and leaves it shy of closed. Enough for the refrigerator to stay open, but not enough for the alarm to go off. It’s taking a lot to get used to making sure I have to check it every single time. I shut it and definitely before bed or I will go all night Leaving the refrigerator door open. I find the freezer door hard to confirm that it’s sealed as well.

Leslie H · May 5, 2025

Horrible design , don’t understand the high price

AJ Madison · 1 out of 5 stars

This refrigerator comes with my brand new house and I hate it. The back is curve but the shelf don’t meet all the way and things keep falling off. The door is awkward very easy to not close properly. The door flap is falling apart and it’s less than one year.

Ccthealias · Jan 27, 2024

Wavy surface = Poor Appearance

AJ Madison · 2 out of 5 stars

This new refrigerator was recently placed in our new kitchen in our new home. It has not yet been used as we are not yet moved in. The appearance is very poor with the stainless steel surface appearing very "wavy." It's the only thing in our new kitchen that looks bad. Very disappointing.

· Nov 1, 2020

Freon leaks

AJ Madison · 2 out of 5 stars

We've had this refrigerator for 6 years, and it has a freon leak. Every couple of months, we have to have it serviced. I expected a KitchenAid to last longer.

Unhappy in Philly · Jun 15, 2026

buyer beware- do not purchase from on-line

AJ Madison · 1 out of 5 stars

I have this unit less than 10 days. The frig doesnt work as there is condensation through-out the frig and it runs loudly as if struggling to cool. Also the freezer door opens on a angle. I was told by Heidi from direct care ( thats all the info she would share) that once the frig was plugged in its no longer considered new. It is no longer returnable. BUYER BE WARE. They will not stand behind there products.

Cas3 · May 12, 2026

why not make corrective hinges for this fridge?

AJ Madison · 1 out of 5 stars

KitchenAID you can fix this issue... make a hinge to correct this issue ! What are you waiting for? You should be embarrassed STILL selling this product as advertised.

michelangelo · Apr 7, 2026

Poor design

AJ Madison · 1 out of 5 stars

While this not the exact unit we have, it has the same features. This unit was provided by the builder as part of and upgraded “gourmet kitchen’ package. I wrote a previous review that went direct;to to KitchenAid detailing the shortcomings. I received a response last June that someone would reach out to me shortly. Have not heard a word since. During that time, the ice maker has been replaced 3 times as it overfills and the ice dumps tp the bottom of the freezer. The freezer door mechanism has also been replaced. My original complaint to KitchenAid was this refrigerator was NOT handicapped compliant. The water dispenser is on the INSIDE of the door. I have a compromised left shoulder rendering almost impossible to pour a glass of water. Additionally BOTH doors must be open to get water. The right door must be opened first otherwise the seal between the doors is compromised. KitchenAid has made it extremely difficult to resolve these issues as you can’t reach them by phone nor do they respond to emails. The customer service people have been empathetic but are not in a position to do anything of use.

Paulq101 · Feb 1, 2026

Broke after 40 days , 3 weeks to fix

AJ Madison · 1 out of 5 stars

Brand new refrig broke after 40 days , should have been given a new one but No , had to wait 3 weeks for them to fix it. Horrible

Jhk1003 · Dec 2, 2025

JUNK

AJ Madison · 1 out of 5 stars

I bought a few years ago the first one I received was severely dented and the freezer kept frosting/misting over. I received this new one a week after the other initial purchase and have kept up on maintenance and just completely stopped working. The compressor was always noisy but now won’t work. I would not recommend buying. I am severely disappointed in kitchen aid.

angcal · Nov 28, 2025

Poor design

AJ Madison · 1 out of 5 stars

New home ,builder purchase. Water inside which wastes energy to open fridge each time.water drips inside fridge whenever you get water,not user friendly especially for child. Icemaker inside freezer . Again ,wastes energy to open to get ice . Takes room from freezer. Poor design as you must always close the door on left first to make proper seal so you have to open both doors for one item ,not energy efficient. I hate the fridge.

Kristine H · Nov 18, 2025

Disappointed. Counter depth but not really.

AJ Madison · 2 out of 5 stars

I bought this thinking we could recess mount to counter depth and have a smooth look with our new cabinets. This is essentially a standard refrigerator with panels on the front, it is not a designer look at all. We wouldn't have purchased this had we had better understood.

Ken in GA · Oct 24, 2025

Trash

AJ Madison · 1 out of 5 stars

Has an ice issue and service is impossible to get a hold of

Kpage 13 · Oct 15, 2025

AJ Madison · 1 out of 5 stars

I did have it installed less than a month ago. From the very beginning I was confused. Did I need need to put WD 40 on sliders? So stiff & hard to move. Then, we couldn’t open crisper drawers. Finally my husband adjusted them to make them open. Then, I can’t seem to get ice drawer to stay locked in place. Ever. Now, freezer won’t close all the way. I called for service, can’t come for a week. I finally had to giggle it from side to side then it finally closed. Factory service coming Oct 7. I am not usually hard to please, but this is frustrating. It seems out of balance or rail to rail needs adjusting.

Frances Lee · Oct 2, 2025

AJ Madison · 2 out of 5 stars

The ice maker didn’t work properly when refrigerator was installed. A replacement was sent and that does not work properly. The ice maker will not shut off as it is supposed to do

Mrs Brown · Oct 1, 2025

Only Worked for a Year

AJ Madison · 2 out of 5 stars

I bought this refrigerator along with a full suite of appliances for my kitchen remodel just over one year ago. Unfortunately, the refrigerator is no longer running. Because of the warranty on the compressor, Whirlpool/KitchenAid forces you to work with Diamond Appliances. In the Chicago area they are one of the worst rated service providers. I have spent hours on the phone between KitchenAid and Diamond and still do not have a working refrigerator. Now being told I have to wait another 8 days for a schedule appointment from the technician. If that technician can correctly diagnose the issue, i.e.; compressor is dead, I will have to again wait for the part to be ordered, shipped and installed. I realize that appliances no longer last 10-20 years, but I thought I'd at least get 5-8. Barely made one. PS: the only reason why I'm giving this two stars instead of one is because the KitchenAid support has been very polite. They have very limited ability to escalate anything, but they are polite.

DeadFridge · Sep 8, 2025

Horrible design

AJ Madison · 1 out of 5 stars

This refrigerator needs a major redesign! There is a VERY large gap behind each of the shelves which allows items as large as a water bottle to fall through from the top shelf to the bottom shelf. I was told it was there for air circulation, but it seems quite excessive. I’ve inquired about replacement shelves that fit better, but there is no solution available.

WKSD · Sep 4, 2025

Quality control issues

AJ Madison · 1 out of 5 stars

Bought this and the matching dishwasher for our kitchen renovation. One of the french doors does not work as it is not aligned properly - it is taking WEEKS for their warranty/service department to deal with this...when the refrigerator should have been inspected before it left their facility. This is not an issue that occurred while shipping. Just bad workmanship. It is a shame.

MPK1 · Sep 4, 2025

AJ Madison · 2 out of 5 stars

Overall okay, but left side door is having a problem with closing. You have to practically slam it to close or do it manually. Need some help.

Chiyankfred · Sep 2, 2025

Early failure.

AJ Madison · 2 out of 5 stars

I can't review this refrigerator yet because it is too new. However, it replaces a virtually identical model that failed way before it should have because an internal water leak landed on the cooling coils and rotted them out. The main reason I stayed with the model is that I had wooden door overlays that fit both models. I would recommend turning off the water and ice maker as soon as possible.

MaxYaffe · Aug 29, 2025

Awful fridge, awful customer service

AJ Madison · 1 out of 5 stars

Garbage. My fridge arrived and did not work, zero cooling whatsoever. Over the past 4 weeks I have had 5 technician visits (he spent a collective 10 hours of work on this, including cutting and welding in a new compressor), and placing countless calls to Whirlpool/ KitchenAid customer service, they have finally admitted that they owe me a new replacement fridge and that mine is beyond repair. All the while my family of four has been using a cooler with ice to cool our food. It has been a nightmare considering I thought I was buying a quality product. Absolutely awful customer service with zero sense of urgency. I told them I did not want a replacement, I want my money back, and I will never be buying a Whirlpool or KitchenAid product ever again. Stay away.

Leatheroven · Aug 20, 2025

Terrible freezer door design

AJ Madison · 1 out of 5 stars

Looks great. Terrible freezer door design. I returned the first fridge the store gave me because the freezer door opened so poorly from the left side and would go in crooked. It was just absolutely awful. Had a repair man out and even he said yeah this is a really bad Door. They sometimes are a little bit uneven or jiggle when opening, but this one was terrible so the store took it back and gave me a replacement. The replacement I received had the same exact issue so it’s not an error in the fridge. It’s how it’s designed. If I had known this to start, I would’ve went with another brand. This is the second KitchenAid refrigerator that I had and it’s 15 years newer than the last KitchenAid refrigerator I had and I should’ve kept the old one.

Mary Bbbbbb · Jul 2, 2025

Is it being discontinued to update interiors?

AJ Madison · 1 out of 5 stars

Is this model being phased out so that it will get upgraded to a new model with the new interior? The 20 cu ft KRFC300ESS got upgraded to KRFC136RPS with new interiors and I’m so hoping that’s what they’re doing with the KRFC302ESS. It seems sold out every where and not available anymore so I really hope that means they’re updating! We are wanting this model but only like the upgraded interiors so we can’t wait!

Dallaslover · Feb 22, 2025

Not so Great

AJ Madison · 2 out of 5 stars

Not so great; alot of wasted space in the shelving area ie, bottles of ketchup etc fall off the back because of so much room. the door shelves are very shallow compared to the GE gallery fridge I had previously. The electronics are terrible. I have the fridge set to 46 degrees because it is actually 38 degrees. I have no clue how to calibrate after searching the internet and calling CS and being left on hold for 45 minutes. Not impressed

Mikel34 · Feb 19, 2025

It's Ok.

AJ Madison · 2 out of 5 stars

Gaskets split within a few month and needed to be replaced. Overall design of interior is poor and lighting is unsatisfactory.

OKAY456 · Jan 21, 2025

Disappointing quality.

AJ Madison · 2 out of 5 stars

I bought this refrigerator 2 years ago and have had poor performance from it. The seals of the door have torn and the refrigerator portion freezes food in the back, even when temp is set above recommendation.

Username1234 · Nov 27, 2024

Noisy but great features

AJ Madison · 2 out of 5 stars

The fridge has made terrible noises since we bought it and have a repairman coming out to look at it. Our friends called it a woodpecker sound and my husband calls it our jackhammer. I've enjoyed the other features but the noise is a little discouraging for a brand new fridge. Think a fan must be hitting something.

shat · Nov 9, 2024

KA refrigerator

AJ Madison · 2 out of 5 stars

Disappointed. Small produce binds that do not open far enough which makes getting a package of lettuce into it difficult. The water is on the left interior side of refrigerator, however if you open the left door, you have to then open the right door to shut the left door, which does not make sense. The control panel is located at top center which takes up room and limits storage space. If you put something close to it, it freezes. My last refrigerator had the control panel built into the left door. I purchased it so would match my double oven and dishwasher it was a mistake. I have always owned KitchenAid appliances and this is a major disappointment especially since it was the most expensive appliance purchase.

KRA frig · Oct 12, 2024

Noisy Refrigerator

AJ Madison · 1 out of 5 stars

Bought this in February. It’s the noisiest refrigerator we’ve ever owned. Would not recommend buying this product. My LG was much better.

KA24 · Oct 4, 2024

Waste of money

AJ Madison · 1 out of 5 stars

I hate this refrigerator. We have had it a few years and it is awful. It freezes stuff in the back. The seals have already started to fail. The mullion door has issues is wearing out and the fridge doesn't close all the way unless you really make sure it does. The drawers are cheap. This is terrible product. KitchenAid used to be quality. I will never purchase anything from them again.

Idah · Sep 24, 2024

Disappointed in Stainless Steel Quality

AJ Madison · 2 out of 5 stars

Over the course of the last six years, the stainless steel has warped presenting a wavy appearance.

BeachDweller · Sep 18, 2024

Very Low Quality -- Avoid

AJ Madison · 1 out of 5 stars

Very low quality. Cheap plastic doors that crack. Cheap metal that dents easily. Annoyed that our contractor recommended this model and would never buy a Kitchenaid product again.

JayBBB · Aug 25, 2024

Poor Kitchenaid experience

AJ Madison · 1 out of 5 stars

Constant issues with this Kitchenaid model. Icemaker, though fixed many times, does not work. Constant issues with seals breaking. Filter nearly impossible to replace. In-fridge water dispenser does not work and leaks.

Doug in Sloans Lake · Aug 11, 2024

Keeps food cool.

AJ Madison · 1 out of 5 stars

Space is limited compared to my other counter depth fridge, I really don't like the shelves. Freezer space is also inadequate. The outside shows every smudge. Seems outdated. Would not purchase another Kitchenaid. Very dissatisfied.

Do752 · Jun 18, 2024

Kitchen aid ref

AJ Madison · 2 out of 5 stars

I like it but the freezer compartment was too small , I should have check it first before I had it delivered!hen

Rasco · Dec 4, 2022

Multiple failures in the unit

AJ Madison · 1 out of 5 stars

Got this fridge with the new house purchase and within the 1st 2 months noticed what seemed to be minor issues are actually defects in the unit. The doors - Initially, left door seemed a bit lower than the right one at the center of fridge where they meet at closing. A month later, their gaskets started to rub when I would close the left door to the extent that it slit the extended piece of right side gasket (which is abnormal in itself). Another month into it, the left door wouldn't close if only it was opened (either you sort of slam it close or open the right door and close left first and then close right door). Filed a claim with Kitchenaid, they sent a service company that said doors have issues, so let's order these long lead items and replace them. That company is no longer on Kitchenaid's list, so another company comes to check it out and that tech suggests all I need to do is just open both doors every time I need to close the left door and then I wouldn't have this problem. Water dispenser - Started trickling water after 1st 2 months of purchase. 1st service company shows up and say the problem is on the backside of the fridge (water inlet valve), the 2nd service company guys comes and replaces whatever part and issues still remains. I'm having major issues with the unit and solutions are not to always open both doors and have a towel inside the fridge to absorbe trickling water. The first tech had suggested to KitchenAid that a replacement unit would be economical/necessary as did I, but Kitchenaid is wanting to exhaust all options and end up spending more money than called for. No sign of the doors shipment and whatever temporary fix the first tech did to get me by in the meantime has already reversed and here I am at square one ... defective doors and leaky water dispenser ... sure would appreciate a new unit as replacement instead of bandages.

Z man · Aug 11, 2022

Quiet reliability

AJ Madison · 1 out of 5 stars

Worth the wait! Quiet and tasteful. The only minor issue is the lack of a butter garage - Not sure I'd ever miss something like that, but I do.

jnr890 · Feb 19, 2021

quality much lower than expected

AJ Madison · 2 out of 5 stars

purchased 9 mo ago, fit on doors was bad, tech had to come back twice to get it close to right, door needed to be shimmed. leveling legs did not change door fit on other refrigerators we have had. left door still will not stay open. middle shelves do not go all the way back to the wall, small items fall down. will not buy kitchen aid again

duped · Feb 19, 2021

Buyer Beware

AJ Madison · 2 out of 5 stars

This refrigerator is the second one of the exact same model that we bought for a previous home. We left it for the new owners. We loved the first one so much that we decided to buy it again for our new home. We loved it because we had zero problems with it. Fast forward to the new one and we have surface rust in several areas. Our call to customer service was to receive a bottle of cleaner to "lighten" the rust but it does not work. That is their solution to our problem...we purchased the stainless steel cleaner recommended by the manufacturer but the rust spots continue to return to the surface. No concern at all from the Kitchen Aid people, no concern by the local repair shop. This is the last appliance we will purchase from the family of appliances from Whirlpool.

Lousy Customer Service · Feb 19, 2021

Poorly designed

AJ Madison · 1 out of 5 stars

I bought this earlier this year. Noticed that the bottom freezer drawer didn't open evenly. Service guy came out and told me that tracks where the wheel tines rotate are different on the left than the right side, so it opens unevely. Would not purchase again.

part of appliance package · Aug 24, 2020

Works but problems with internal water dispenser

AJ Madison · 1 out of 5 stars

This refrigerator works well, does what it is supposed to. I was so excited to get my KitchenAid refrigerator after our remodel. Installed and it ran great, for about 6 months, then started having trouble with the water dispenser, called for service, it was finally replaced on the 3rd complaint, the water would NOT shut off. Fast forward about 18 months, husband gets up in the middle of the night, gets a glass of water, it doesnt shut off again, this time there is no way to click on it to get it to stop flowing water. Several gallons of water onto our new wood flooring. We have disabled this feature. One of the main features of why I purchased this product. I am very upset to have paid $$$$ for this refrigerator and will now be buying a different brand.

SanDieggoGirl · Jun 10, 2020

Bad from beginning

AJ Madison · 1 out of 5 stars

Bought this one year ago. From the beginning the refrigerator froze food and the freezer frosted up so badly the light and the icemaker stopped working. I thought it was me doing something wrong. Nope. Repairman says the freezer door and gasket are warped and do not shut properly. It will take another two months to get a new door that may or may not be work. Or may again be warped. In the meantime, I have lost food from frost and question whether any food stored in it is safe to eat. I do not recommend this product at all.

hboll · Jun 8, 2020

Think twice

AJ Madison · 2 out of 5 stars

I bought this refrigerator a few years ago because I was looking for a unit that had a flatter profile with regards to the width of kitchen cabinets. The stainless steel clad is poorly made -- dents and scratches easily. One of the plastic storage bins developed a crack a year ago. It's a bit of a challenge to reinsert drawers & bins when you remove them for cleaning. I have repeated issues with the freezer handle loosening. I also have had to realign one of the doors so the closing mechanism would work properly. I wouldn't buy again.

MichNC · Mar 6, 2020